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... x No Thanks Loading.. Premium Content Back to main article page All articles Published articles Unpublished articles Content Packages Categories Popular Recent All Jack Burke Articles authored by Jack Burke 10 Steps To Overcome Competition 1 Verified Reviews - 5 of 5.0 1 2 3 4 5 Jack Burke 4/30/2013 12:00:00 AM 10 STEPS TO OVERCOME COMPETITION by Jack Burke Remember the first time you experienced a Chinese box set? As each box opened to reveal a smaller box, you wondered with childlike curiosi.. All Articles by Jack Burke Comments (0 ) Advice As A Value-Added Benefit This content has not been rated yet. Jack Burke 4/30/2013 12:00:00 AM ADVICE AS A VALUE-ADDED BENEFIT by Jack Burke Despite turbulence in today's health field, HMOs have made ... successful business. Whether you champion .. All Articles by Jack Burke Comments (0 ) Compassion On A Computer This content has not been rated yet. Jack Burke 4/30/2013 12:00:00 AM COMPASSION ON A COMPUTER by Jack Burke I frequently speak on the need to humanize our technology. Efficient processing cannot replace true customer care. All too often, we get caught up i.. All Articles by Jack Burke Comments (0 ) Connections: "Do Unto Others.." This content has not been rated yet. Jack Burke 4/30/2013 12:00:00 AM CONNECTIONS: DO UNTO OTHERS .. by Jack Burke Happy employees make for happy customers. You've heard that before, along with Your employees will treat your customers the same way the. ...

... x No Thanks Loading.. Keeping Ahead Vs. Keeping Up 4/30/2013 by Jack Burke This content has not been rated yet. Through the years, businesspeople have spoken the language of proactive marketing while implementing strategies that are best defined as reactive. We speak of the necessity of dealing with change as a constant, yet we fear the reality of change. In other words, we think in terms of keeping ahead, ' but our end results are often just keeping up. Into this dichotomy, Craig Huey, president of Creative Direct Marketing Group, Inc., adds a new phrase: counter-intuitive. According to Huey, most advertising and marketing is counter-intuitive. What you think will work, probably won't. So how do we make change consistent and continuous? How do we maintain a ... x No Thanks Loading.. Keeping Ahead Vs. Keeping Up 4/30/2013 by Jack Burke This content has not been rated yet. Through the years, businesspeople have spoken the language of proactive marketing while implementing strategies that are best defined as reactive. We speak of the necessity of dealing with change as a constant, yet we fear the reality of change. In other words, we think in terms of keeping ahead, ' but our end results are often just keeping up. Into this dichotomy, Craig Huey, president of Creative Direct Marketing Group, Inc., adds a new phrase: counter-intuitive. According to Huey, most advertising and marketing is counter-intuitive. What you think will work, probably won't. So how do we make change consistent and continuous? How do we maintain a ...

... the most powerful tools possible. Jack Burke warns that If you can...d supply chain. Some pundits say that Jack Welch of General Electric ...

... Search Articles/Libraries Select a Category All Benefits & Financial Services Commercial Lines Insurance Careers Communications Customer Service Financial/Accounting General Articles Human Resources Legal and E&O Letters (Customer Service) Letters (Sales) Life/Financial Services Management Marketing Marketing Agency of the Month Organizational Profiles Personal Lines Planning Questions & Answers Risk Management Selling Specialty Lines Technology Uncategorized Choose a Content Package All Member Content IMMS Library Jack Burke LIG Marine Managers USG Insurance Services, Inc. NIF Group Inc. PRS High Hazard/High Risk Workers' Compensation Business Insurance Insurance for Individuals and Families Personal Finance Search Titles only Search author Search Titles and content Show Results Loading.. Similar Articles Sample Telemarketing Scripts Let's Talk About Agency Procedures Again Agency Bill Vs. Direct Bill: Avoid Confusion Cross-Sell Letter Beyond The "Alpha Split": ... x No Thanks Loading.. Happy Employees Increase Efficiency 4/30/2013 by CompleteMarkets Editor , Grace Bauer This content has not been rated yet. Some employees are actually happy in their jobs these days, and for good reason. The wave is starting to swell as more and more agencies are truly taking care of their employees. From a half-day off per week to allowing them to pick up their kids from school to telecommuting, agencies are thinking about how their employees feel and taking care of their personal needs. Surprise! Employees really are happy. After all, what other agencies or companies these days would even think of such things? Enlightened agencies are identifying their employees' needs and satisfying them. Needless to say, revenue is increasing, morale is up, employees are sticking ...

...ce requires plenty of flexibility. Jack Burke examines what it takes to succee...d supply chain. Some pundits say that Jack Welch of General Electric blew his ...

... Search Articles/Libraries Select a Category All Benefits & Financial Services Commercial Lines Insurance Careers Communications Customer Service Financial/Accounting General Articles Human Resources Legal and E&O Letters (Customer Service) Letters (Sales) Life/Financial Services Management Marketing Marketing Agency of the Month Organizational Profiles Personal Lines Planning Questions & Answers Risk Management Selling Specialty Lines Technology Uncategorized Choose a Content Package All Member Content IMMS Library Jack Burke LIG Marine Managers USG Insurance Services, Inc. NIF Group Inc. PRS High Hazard/High Risk Workers' Compensation Business Insurance Insurance for Individuals and Families Personal Finance Search Titles only Search author Search Titles and content Show Results Loading.. Similar Articles Sample Telemarketing Scripts Agency Bill Vs. Direct Bill: Avoid Confusion Sample Broker-Of-Record Letter Cross-Sell Letter Commercial Lines Prospecting Letter Content Packages This article is part ... you said or to make a point. If you pause just a few seconds, the listener has a chance to digest what you said and to respond, and you can gauge their reaction. It also shows that you're not dominating the conversation, but rather are taking the time to listen (you're in control) . Silence can be used to create positive tension: Ask a question and shut up. Don't speak again until the other person answers. Silence can be deafening. It's surprising how loud a few seconds of quiet can be before someone caves in and has to speak. He who speaks first loses, ' goes the saying. Consider it another tool in your briefcase. A pause can also be used to test the water - a trial close. Say something like What we ...

... content has not been rated yet. CompleteMarkets Editor 4/30/2013 12:00:00 AM The previous article (Creating A Successful Plan For Marketing Commercial Lines Part I), presented information about the matrix of the agency book of business, the review of the book of for account development, and a review of company programs and products. In this second of a three-part series, Jack Fries focuses on selecting a proper market. All Articles by CompleteMarkets Editor Comments (0 ) Commercial Lines Marketing Plan: Part Iii This content has not been rated yet. CompleteMarkets Editor , Jack Fries 4/30/2013 12:00:00 AM Now that you've decided on the markets to pursue and your marketing approach, it's time to initiate the plan. In this final article of ... & Links Categories Popular Recent All Marketing Agency of the Month Back Administrative Expense Changes For The Life Operation This content has not been rated yet. CompleteMarkets Editor , david goodwin 4/30/2013 12:00:00 AM Here's a letter I received recently: Dear Dave: I am the manager of a four-person Life/Benefits department of a P/C agency. The agency is set up with profit centers such as Personal Lines, Commercial Lines, Surety, and Life/Benefits. Each profit center shares in the common overhead of the agency office supplies, salaries, etc. I have no problem having my department pay for what it uses. All Articles by CompleteMarkets Editor Comments (0 ) Best Practices Agencies: The Best Of The Best This content has not been rated yet ...

... CompleteMarkets Editor , Mary Beth Bolen 4/30/2013 12:00:00 AM CSR SELF-ANALYSIS AND CAREER GROWTH by Mary Beth Bolen How CSRs can help themselves and their agencies grow. In the past, most people spent their entire work lives in one or.. All Articles by CompleteMarkets Editor Comments (0 ) CSR's: What's In A Name? This content has not been rated yet. Jack Burke 4/30/2013 12:00:00 AM CSRS: WHATS IN A NAME? by Jack Burke After considering this topic for years, Ive finally screwed up the courage to put it into words. The specific name that I& .. All Articles by Jack Burke Comments (0 ) Customer Service: Beware The Bureaucratic Trap! This content has not been rated yet. Jack ... Articles tagged with paperwork Back Dedicated' Agency Management This content has not been rated yet. CompleteMarkets Editor , Chris Burand 4/30/2013 12:00:00 AM lsquo;DEDICATED AGENCY MANAGEMENT by Chris Burand Once your agency reaches a certain size, dedicated agency management is essential for continued success. Agencies ar.. All Articles by CompleteMarkets Editor Comments (0 ) Backlog! Are You Keeping Up? This content has not been rated yet. CompleteMarkets Editor , Grace Bauer 4/30/2013 12:00:00 AM BACKLOG! ARE YOU KEEPING UP? by Grace Bauer Does your office have a serious backlog problem? If you answered no' to this question, think again! Most of the offices I talk to every.. All Articles by CompleteMarkets Editor Comments (0 ) ...

...into the arms of your competition. Jack Burke shows you how to treat your cust...

...ng. A man has a large heart on his jacket. Two lines measure distances in the ...man's back pocket to the heart on his jacket and the other going 36 inches fro...