https://completemarkets.com/Article/article-search/author/JackBurke/
... x No Thanks Loading.. Premium Content Back to main article page All articles Published articles Unpublished articles Content Packages Categories Popular Recent All Jack Burke Articles authored by Jack Burke 10 Steps To Overcome Competition 1 Verified Reviews - 5 of 5.0 1 2 3 4 5 Jack Burke 4/30/2013 12:00:00 AM 10 STEPS TO OVERCOME COMPETITION by Jack Burke Remember the first time you experienced a Chinese box set? As each box opened to reveal a smaller box, you wondered with childlike curiosi.. All Articles by Jack Burke Comments (0 ) Advice As A Value-Added Benefit This content has not been rated yet. Jack Burke 4/30/2013 12:00:00 AM ADVICE AS A VALUE-ADDED BENEFIT by Jack Burke Despite turbulence in today's health field, HMOs have made ... successful business. Whether you champion .. All Articles by Jack Burke Comments (0 ) Compassion On A Computer This content has not been rated yet. Jack Burke 4/30/2013 12:00:00 AM COMPASSION ON A COMPUTER by Jack Burke I frequently speak on the need to humanize our technology. Efficient processing cannot replace true customer care. All too often, we get caught up i.. All Articles by Jack Burke Comments (0 ) Connections: "Do Unto Others.." This content has not been rated yet. Jack Burke 4/30/2013 12:00:00 AM CONNECTIONS: DO UNTO OTHERS .. by Jack Burke Happy employees make for happy customers. You've heard that before, along with Your employees will treat your customers the same way the. ...
https://completemarkets.com/Article/article-post/387/The-Role-Of-An-Owner-Is-It-About-You-%E2%80%94-Or-Them/
... the most powerful tools possible. Jack Burke warns that If you can...d supply chain. Some pundits say that Jack Welch of General Electric ...
https://completemarkets.com/Article/article-post/375/Speed-A-New-Entitlement/
... x No Thanks Loading.. Speed: A New Entitlement 4/30/2013 by Jack Burke This content has not been rated yet. A benefit or a gift can quickly become something the receiver expects to get. Customer satisfaction, for instance, was originally a goal for businesses who cared about their future-something extra for the customers. Today's customers no longer are impressed with mere satisfaction; they deem the extras a basic right of the capitalistic system! Good service and professionalism, once considered added values, have become entitlements. Entitlements have gripped the hearts of consumers. Even complete satisfaction isn't enough anymore. As the mavens have been expounding, you now have to WOW your clients by totally exceeding their expectations. One of the most basic forms of entitlement ever developed is the right' to ... Now we tap a foot impatiently while waiting for a page to print out. It seems unfair, but the entitlement to speed has gradually spread to technologies that have not experienced any great revolution in speed. Take telephones; speed-dialing aside, it still takes roughly the same time to make a connection, and the spacing between the rings remains unchanged. Nevertheless, if the phone has not been picked up by the second or third ring, I no longer tolerate the wait. Often I'll hang up and redial, thinking I must have dialed the wrong number. After all, no one would let a telephone go beyond the third ring! What does all this mean to you, the agency owner? Most agents acknowledge that banks are beginning to compete for their customers. They admit that the ...
https://completemarkets.com/Article/article-post/113/Happy-Employees-Increase-Efficiency/
... Search Articles/Libraries Select a Category All Benefits & Financial Services Commercial Lines Insurance Careers Communications Customer Service Financial/Accounting General Articles Human Resources Legal and E&O Letters (Customer Service) Letters (Sales) Life/Financial Services Management Marketing Marketing Agency of the Month Organizational Profiles Personal Lines Planning Questions & Answers Risk Management Selling Specialty Lines Technology Uncategorized Choose a Content Package All Member Content IMMS Library Jack Burke LIG Marine Managers USG Insurance Services, Inc. NIF Group Inc. PRS High Hazard/High Risk Workers' Compensation Business Insurance Insurance for Individuals and Families Personal Finance Search Titles only Search author Search Titles and content Show Results Loading.. Similar Articles Sample Telemarketing Scripts Let's Talk About Agency Procedures Again Agency Bill Vs. Direct Bill: Avoid Confusion Cross-Sell Letter Beyond The "Alpha Split": ... x No Thanks Loading.. Happy Employees Increase Efficiency 4/30/2013 by CompleteMarkets Editor , Grace Bauer This content has not been rated yet. Some employees are actually happy in their jobs these days, and for good reason. The wave is starting to swell as more and more agencies are truly taking care of their employees. From a half-day off per week to allowing them to pick up their kids from school to telecommuting, agencies are thinking about how their employees feel and taking care of their personal needs. Surprise! Employees really are happy. After all, what other agencies or companies these days would even think of such things? Enlightened agencies are identifying their employees' needs and satisfying them. Needless to say, revenue is increasing, morale is up, employees are sticking ...
https://completemarkets.com/Article/article-post/385/The-%E2%80%98I%E2%80%99m-Not-A-Computer-Person%E2%80%99-Agency-Owner/
...ce requires plenty of flexibility. Jack Burke examines what it takes to succee...d supply chain. Some pundits say that Jack Welch of General Electric blew his ...
https://completemarkets.com/company/CompleteMarkets/Articles/content-package/IMMS-Library/TabCategory/category/marketing-agency-of-the-month/
... content has not been rated yet. CompleteMarkets Editor 4/30/2013 12:00:00 AM The previous article (Creating A Successful Plan For Marketing Commercial Lines Part I), presented information about the matrix of the agency book of business, the review of the book of for account development, and a review of company programs and products. In this second of a three-part series, Jack Fries focuses on selecting a proper market. All Articles by CompleteMarkets Editor Comments (0 ) Commercial Lines Marketing Plan: Part Iii This content has not been rated yet. CompleteMarkets Editor , Jack Fries 4/30/2013 12:00:00 AM Now that you've decided on the markets to pursue and your marketing approach, it's time to initiate the plan. In this final article of ... & Links Categories Popular Recent All Marketing Agency of the Month Back Administrative Expense Changes For The Life Operation This content has not been rated yet. CompleteMarkets Editor , david goodwin 4/30/2013 12:00:00 AM Here's a letter I received recently: Dear Dave: I am the manager of a four-person Life/Benefits department of a P/C agency. The agency is set up with profit centers such as Personal Lines, Commercial Lines, Surety, and Life/Benefits. Each profit center shares in the common overhead of the agency office supplies, salaries, etc. I have no problem having my department pay for what it uses. All Articles by CompleteMarkets Editor Comments (0 ) Best Practices Agencies: The Best Of The Best This content has not been rated yet ...
https://completemarkets.com/company/CompleteMarkets/Articles/content-package/IMMS-Library/TabCategory/tag/business-leader/
... We have thousands of articles, checklists, tip sheets, sales letters, and more! Communications Marketing Customer Service Planning Finance/Accounting Risk Management Human Resources Selling Legal and E&O Technology Life/Financial Services Glossaries Management Resources & Links Categories Popular Recent All business leader Articles tagged with business leader Back Bonus/Compensation Plans: Part Two This content has not been rated yet. CompleteMarkets Editor , Jack Fries 4/30/2013 12:00:00 AM BONUS/COMPENSATION PLANS: PART TWO by Jack Fries Do you provide your employees with a year-end bonus? Do you want the bonus to mean something to your key employees? This document by Jack .. All Articles by CompleteMarkets Editor Comments (0 ) Make Marketing, Sales, And Management Work This Year This content has not ... rated yet. CompleteMarkets Editor , John Graham 4/30/2013 12:00:00 AM Where's your business headed this year? This article by John Graham offers recommendations on setting your priorities. If we listen to half the politicians, everything will be coming up profits this year. They tell us to stop worrying about the economy. We're heading towards a new sunrise, they say. The other politicians paint a darker and far less optimistic picture. Where does that leave us? What are we to believe in 2004? All Articles by CompleteMarkets Editor Comments (0 ) The I'm Not A Computer Person' Agency Owner This content has not been rated yet. Jack Burke 4/30/2013 12:00:00 AM THE lsquo;IM NOT A COMPUTER PERSON AGENCY OWNER ...
https://completemarkets.com/Article/article-post/366/Defeating-Customer-Loyalty/
...into the arms of your competition. Jack Burke shows you how to treat your cust...
https://completemarkets.com/Article/article-post/1703/WORK-FLOW-PROCEDURES-MANUAL-COMMERCIAL-CLAIMS-PROCEDURE/
... Search Articles/Libraries Select a Category All Benefits & Financial Services Commercial Lines Insurance Careers Communications Customer Service Financial/Accounting General Articles Human Resources Legal and E&O Letters (Customer Service) Letters (Sales) Life/Financial Services Management Marketing Marketing Agency of the Month Organizational Profiles Personal Lines Planning Questions & Answers Risk Management Selling Specialty Lines Technology Uncategorized Choose a Content Package All Member Content IMMS Library Jack Burke LIG Marine Managers USG Insurance Services, Inc. NIF Group Inc. PRS High Hazard/High Risk Workers' Compensation Business Insurance Insurance for Individuals and Families Personal Finance Search Titles only Search author Search Titles and content Show Results Loading.. Similar Articles Sample Telemarketing Scripts Agency Bill Vs. Direct Bill: Avoid Confusion Sample Broker-Of-Record Letter Cross-Sell Letter Beyond The "Alpha Split": New Ways To ... x No Thanks Loading.. Work Flow Procedures Manual-Commercial Claims Procedure 4/30/2013 by CompleteMarkets Editor This content has not been rated yet. COMMERCIAL INSURANCE CLAIMS PROCEDURE The most important service that we provide a customer is Claims Service. Most agencies put a very low priority on items such as claims reporting and follow up. This not only leads to lost customers, but also Errors and Omission losses. Claims is also a source of additional protection that can be provided by the agency for their customers. For example, the time a person is most likely to think about Life Insurance is right after they have come face to face with their own mortality. This could occur after a collision loss, a burglary or a fire. The CSR/Claims Representative must be alerted to pass this ...
https://completemarkets.com/Article/article-post/870/Make-Marketing-Sales-And-Management-Work-This-Year/
.... Don't live vicariously. Jack Welch was a great business le...