https://completemarkets.com/Article/article-post/387/The-Role-Of-An-Owner-Is-It-About-You-%E2%80%94-Or-Them/
... the most powerful tools possible. Jack Burke warns that If you can...d supply chain. Some pundits say that Jack Welch of General Electric ...
https://completemarkets.com/Article/article-post/113/Happy-Employees-Increase-Efficiency/
... Search Articles/Libraries Select a Category All Benefits & Financial Services Commercial Lines Insurance Careers Communications Customer Service Financial/Accounting General Articles Human Resources Legal and E&O Letters (Customer Service) Letters (Sales) Life/Financial Services Management Marketing Marketing Agency of the Month Organizational Profiles Personal Lines Planning Questions & Answers Risk Management Selling Specialty Lines Technology Uncategorized Choose a Content Package All Member Content IMMS Library Jack Burke LIG Marine Managers USG Insurance Services, Inc. NIF Group Inc. PRS High Hazard/High Risk Workers' Compensation Business Insurance Insurance for Individuals and Families Personal Finance Theo Walker Search Titles only Search author Search Titles and content Show Results Loading.. Similar Articles Sample Telemarketing Scripts Let's Talk About Agency Procedures Again Agency Bill Vs. Direct Bill: Avoid Confusion Cross-Sell Letter Beyond The "Alpha Split ... x No Thanks Loading.. Happy Employees Increase Efficiency 4/30/2013 by CompleteMarkets Editor , Grace Bauer This content has not been rated yet. Some employees are actually happy in their jobs these days, and for good reason. The wave is starting to swell as more and more agencies are truly taking care of their employees. From a half-day off per week to allowing them to pick up their kids from school to telecommuting, agencies are thinking about how their employees feel and taking care of their personal needs. Surprise! Employees really are happy. After all, what other agencies or companies these days would even think of such things? Enlightened agencies are identifying their employees' needs and satisfying them. Needless to say, revenue is increasing, morale is up, employees are sticking ...
https://completemarkets.com/Article/article-post/375/Speed-A-New-Entitlement/
... x No Thanks Loading.. Speed: A New Entitlement 4/30/2013 by Jack Burke This content has not been rated yet. A benefit or a gift can quickly become something the receiver expects to get. Customer satisfaction, for instance, was originally a goal for businesses who cared about their future-something extra for the customers. Today's customers no longer are impressed with mere satisfaction; they deem the extras a basic right of the capitalistic system! Good service and professionalism, once considered added values, have become entitlements. Entitlements have gripped the hearts of consumers. Even complete satisfaction isn't enough anymore. As the mavens have been expounding, you now have to WOW your clients by totally exceeding their expectations. One of the most basic forms of entitlement ever developed is the right' to ... Now we tap a foot impatiently while waiting for a page to print out. It seems unfair, but the entitlement to speed has gradually spread to technologies that have not experienced any great revolution in speed. Take telephones; speed-dialing aside, it still takes roughly the same time to make a connection, and the spacing between the rings remains unchanged. Nevertheless, if the phone has not been picked up by the second or third ring, I no longer tolerate the wait. Often I'll hang up and redial, thinking I must have dialed the wrong number. After all, no one would let a telephone go beyond the third ring! What does all this mean to you, the agency owner? Most agents acknowledge that banks are beginning to compete for their customers. They admit that the ...
https://completemarkets.com/Article/article-post/385/The-%E2%80%98I%E2%80%99m-Not-A-Computer-Person%E2%80%99-Agency-Owner/
...ce requires plenty of flexibility. Jack Burke examines what it takes to succee...d supply chain. Some pundits say that Jack Welch of General Electric blew his ...
https://completemarkets.com/Article/article-post/2329/SUCCESSFUL-TELEPHONE-COMMUNICATION-TECHNIQUES-PART-2/
... Search Articles/Libraries Select a Category All Benefits & Financial Services Commercial Lines Insurance Careers Communications Customer Service Financial/Accounting General Articles Human Resources Legal and E&O Letters (Customer Service) Letters (Sales) Life/Financial Services Management Marketing Marketing Agency of the Month Organizational Profiles Personal Lines Planning Questions & Answers Risk Management Selling Specialty Lines Technology Uncategorized Choose a Content Package All Member Content IMMS Library Jack Burke LIG Marine Managers USG Insurance Services, Inc. NIF Group Inc. PRS High Hazard/High Risk Workers' Compensation Business Insurance Insurance for Individuals and Families Personal Finance Theo Walker Search Titles only Search author Search Titles and content Show Results Loading.. Similar Articles Sample Telemarketing Scripts Agency Bill Vs. Direct Bill: Avoid Confusion Sample Broker-Of-Record Letter Cross-Sell Letter Commercial Lines Prospecting Letter Content Packages This article ... you said or to make a point. If you pause just a few seconds, the listener has a chance to digest what you said and to respond, and you can gauge their reaction. It also shows that you're not dominating the conversation, but rather are taking the time to listen (you're in control) . Silence can be used to create positive tension: Ask a question and shut up. Don't speak again until the other person answers. Silence can be deafening. It's surprising how loud a few seconds of quiet can be before someone caves in and has to speak. He who speaks first loses, ' goes the saying. Consider it another tool in your briefcase. A pause can also be used to test the water - a trial close. Say something like What we ...
https://completemarkets.com/Article/article-post/366/Defeating-Customer-Loyalty/
...into the arms of your competition. Jack Burke shows you how to treat your cust...
https://completemarkets.com/Article/article-post/2542/Commercial-Insurance-Cancellation-Procedure/
...ctronic file and deletes all follow ups.
CANCELLATION PROCEDURE
AGENCY REQUES...cited, CSR/Marketer deletes all follow ups.
11. Once cancellation is finalized...
https://completemarkets.com/Article/article-post/1692/WORK-FLOW-PROCEDURES-MANUAL-PERSONAL-CANCELLATION-PROCEDURE/
...ctronic file and deletes all follow ups. AGENCY REQUEST 1. The CSR/Marke...cited, CSR/Marketer deletes all follow ups. 11. Once cancellation is finalize...
https://completemarkets.com/Article/article-post/870/Make-Marketing-Sales-And-Management-Work-This-Year/
.... Don't live vicariously. Jack Welch was a great business le...
https://completemarkets.com/Article/article-post/1703/WORK-FLOW-PROCEDURES-MANUAL-COMMERCIAL-CLAIMS-PROCEDURE/
... Search Articles/Libraries Select a Category All Benefits & Financial Services Commercial Lines Insurance Careers Communications Customer Service Financial/Accounting General Articles Human Resources Legal and E&O Letters (Customer Service) Letters (Sales) Life/Financial Services Management Marketing Marketing Agency of the Month Organizational Profiles Personal Lines Planning Questions & Answers Risk Management Selling Specialty Lines Technology Uncategorized Choose a Content Package All Member Content IMMS Library Jack Burke LIG Marine Managers USG Insurance Services, Inc. NIF Group Inc. PRS High Hazard/High Risk Workers' Compensation Business Insurance Insurance for Individuals and Families Personal Finance Theo Walker Search Titles only Search author Search Titles and content Show Results Loading.. Similar Articles Sample Telemarketing Scripts Agency Bill Vs. Direct Bill: Avoid Confusion Sample Broker-Of-Record Letter Cross-Sell Letter Beyond The "Alpha Split": New ... x No Thanks Loading.. Work Flow Procedures Manual-Commercial Claims Procedure 4/30/2013 by CompleteMarkets Editor This content has not been rated yet. COMMERCIAL INSURANCE CLAIMS PROCEDURE The most important service that we provide a customer is Claims Service. Most agencies put a very low priority on items such as claims reporting and follow up. This not only leads to lost customers, but also Errors and Omission losses. Claims is also a source of additional protection that can be provided by the agency for their customers. For example, the time a person is most likely to think about Life Insurance is right after they have come face to face with their own mortality. This could occur after a collision loss, a burglary or a fire. The CSR/Claims Representative must be alerted to pass this ...