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... x No Thanks Loading.. Agentic AI-Based Insurance Claims Adjuster Software or Human Adjusters: Why 2026 Says Both 8/3 /2026 by Mark Rogers This content has not been rated yet. Ask a carrier whether agentic AI will replace human claims adjusters, and the honest 2026 answer is neither. It is both. Software now runs the routine work, people own the consequential calls, and the deciding factor is the skill mix a claims team builds rather than the number of seats it removes. That split did not emerge by accident. Regulators wrote a version of it into policy, and the market followed. Insurance claims adjuster software has crossed a real threshold this year. The current generation does not just triage and recommend; it can open a first notice of loss, pull policy data ... desks. And capacity, because the routine volume that used to eat an adjuster's morning now clears itself, freeing licensed staff for work that actually needs a licensed mind. The Routine Insurance Claim Adjusting Work Agentic AI Now Owns Most claims are not dramatic. They are small, well documented, and repetitive: minor auto damage, single-item property losses, straightforward medical-only workers' compensation, travel interruptions, device protection. These files share a profile. Clear coverage, bounded severity, low dispute risk, and enough structured data to reason over. Agentic insurance adjuster software handles that profile well. Consider a representative mid-size property and casualty carrier that routes windshield and minor collision claims to an automated pipeline. The agent validates coverage, reads the estimate, checks the shop against the approved network, and releases ...

... not been rated yet. PUT YOUR MARKETING TO THE TEST AND SEE HOW YOU'RE DOING by John Graham All marketers are liars. Because we're all marketers of one thing or another, we're all liars. To give proper credit, Seth Godin, the provocative business pundit, started it with his book, All Marketers are Liars. As the syllogism makes perfectly clear, he was 100% on the mark. This isn't an indictment of P&G , BofA, Chrysler, Goldman Sachs, McDonalds, or any other organization, big or small. There are probably more liars on LinkedIn, Facebook, and any of the other social media, where tens of millions of self-marketers have a feast day making claims that wouldn't stand up before a sixth grade class. As a recent USA Today noted ... align marketing with truth, because they appear to be such strange bedfellows. As easy as it is to be cynical, consider this. On the day that Steve Jobs announced the Apple iPad, before more than a handful of people had one in their hands, he boldly stated that it was "a truly magical and revolutionary product." He then went on to say, "What this device does is extraordinary. It's the best browsing experience you've ever had. It's unbelievably great .. way better than a laptop. Way better than a Smartphone" . Wow! So many over-the-top claims in so few words! However, they were not hyperbole in the case of Steve Jobs and the iPad. Anyone else who tried it would have failed. Jobs wasn't laughed off the stage for ...

... secrets protection program involves the establishment of internal security procedures, which should include: A written policy of confidentiality included in employee procedures manuals and employment practices guide-lines, emphasizing that all internal communications should be handled in strictest confidence. The agency's confidentiality standards included in employee training and educational programs. A process where customer lists, client information and other trade secrets are distributed only on a need-to-know basis, and marked "confidential" where possible. Execution of well-drafted Confidentiality/Non-Disclosure agreements with all employees, producers, and independent contractors. Security codes or barriers in the company's data processing computer systems and other management records that are revised on a regular basis to prevent infiltration. A process for storing confidential information in a secure manner and shredding documents when no longer needed. In our view, the best way ... does it play a part in giving the employer a competitive advantage? Some information about any insurance account is available in the public domain, such as the firm's Web site, advertisements, and other sources of information. This type of information is generally not confidential information, nor worthy of protection as trade secrets. What are Trade Secrets? A trade secret may consist of any formula, pattern, device, or compilation of information that is used in one's business and that provides an opportunity to obtain an advantage over competitors who don't know or use it. A trade secret is a process or device for continuous use in the operation of the business. It might be a formula for a chemical com-pound, a manufacturing process, or a list of customers. When money and time are invested in ...

... to do a good job. Hearing positive feedback, as provided by a compliment log, offers the following benefits to CSRs: Enhanced self-esteem Confidence in decision-making ability Improved job satisfaction Evidence of level of performance Self-motivation to serve The compliment log should be set up to record positive reactions from customers. (A sample compliment log appears at right.) The compliments will show areas in which you're hitting the mark. Additionally, the log presents management with the opportunity to recognize and praise individuals and teams for outstanding customer service. Benefits to management (in case you need to sell them on the idea) include: Promotion of strong team spirit Creation of a performance-appraisal tool Reinforcement of positive behavior If posted every week and recognized in staff meetings, the compliment log can become a job perk, in addition ... being an effective satisfaction measurement device. Get the Main Ideas Track satisfaction and dissatisfaction to identify habits that need repeating or repairing Use a complaint log to document customer dissatisfaction Create a compliment log to discover what is being done well Use the compliment log as a vehicle for positive feedback, as well as a satisfaction measurement device Troy Campbell is a senior partner with Hospitality Consulting Services of Castle Rock, CO. Login or Register (for FREE) to gain access to thousands of other great articles. Need more reasons to join? Need insurance for you, your business or your family? Get quality appointments - Save yourself a whole lot of time & money when you use our directory of carriers, wholesalers and service providers. Negotiate lucrative contracts with carriers and wholesalers. Net result. More revenue for ...

... For auto insurance, telematics devices measure actual driving patterns. Is ...

... The generally accepted generation categories are: Seniors, Baby Boomers, Generation X, and Generation Y. Understanding each category will help create targeted marketing, sales, and customer service programs for each of these segments. Seniors This group, born before 1946, has various components: Elders, Retirees, or the War Generation. They're in their late 60s and older. Most marketing campaigns usually miss the mark with this generation. Many of today's agency owners are in this group, which means that they base their decisions about marketing and service on what they want – not what their clients want. Every younger generation has trouble seeing itself at the age of 65. However, the realities of life for today's retirees have turned out to be quite different from the stereotypes that kids poked fun ... when their children came home from school. As a result, many Gen X-ers marry later in life and when they have families, they want to spend as much time with them as possible. They view work differently — they "work to live." This makes some Boomers stereotype them as either lazy or unmotivated. Gen X was the group of the cell phone: A new portable communication device that allowed them to talk anywhere and reach anyone who wasn't tethered to a landline at home. Technological advances, such as cell phones and the Internet, have changed the way Generation X and later generations think and act. Because of technology, this group has high expectations about receiving easy and personalized service when they want it, not just when you are open. Agencies that can deliver on ...

...vate fire alarms or other warning devices. 4. Get help. The quickest and easi...

...vate fire alarms or other warning devices. 4. Get help. The quickest and easi...

...ven demonstrated for us how these devices affected their workflow. When custom...

... twice around the extremity and halfknotted. Place a stick or similar object on the half knot and tie a full knot. Twist the stick to tighten the tourniquet only until the bleeding stops-no more. Secure the stick or level in place with the loose ends of the tourniquet, another strip of cloth, or other improvised material. Once the tourniquet is put in place, do not loosen it. Mark a "T " on the victim's forehead and get him to a medical facility as soon as possible. Only a doctor loosens or removes a tourniquet. Note: A tourniquet can be improvised from a strap, belt, handkerchiefs, necktie, cravat, bandage, etc. (Never use wire, cord, or anything that will cut into the flesh.) INTERNAL ... jaw fracture or mouth wound, or has his jaws tightly closed. Simply breathe into his nose instead of his mouth. Use back pressure method only when mouth-to-mouth cannot be used: For example, if the victim has severe facial injuries, is trapped or pinned face down, or when you are in a toxic environment and both you and the victim are wearing masks that do not contain a resuscitation device. Move Fast Seconds count when a person is not breathing. Start artificial ventilation at once. Don't take time to move the victim unless the accident site remains unsafe. MOUTH-TO-MOUTH (NOSE) TECHNIQUE Position victim on his back. If it is necessary to roll the victim over, try to roll him over as a single unit, keeping the back and neck straight. This is to avoid ...