Search CompleteMarkets

...od job. Thank them! We have a massage therapist give 15-minute massages, about twice a year. We have flexible hours. Fifteen minute massages during stressful times (360 convers...

... keep this question process going, your staff will start thinking like you, and you will find fewer questions given to you. These are only a few ideas. There are plenty of others. Start thinking about how to save time now so you can enjoy your family and home life today. BREAK TIME How in the world can I take a break? ' you may be asking. There's just too much to do. You have no idea what my days are like! ' If you followed the measures just described, you'll have more time to take breaks throughout your day. So get out of the office during lunch. If you don't eat or don't want to go to a restaurant, take a walk, go home, take a drive, work out, even have a massage. Just make sure you aren't working. Of course, this is very difficult to do-at first. Start out slow. Maybe plan on doing this one day a week for one month. Then do it on two days every week. Before you know it, you'll feel comfortable taking a break. It will become part of your day, and your days will be less stressful. VACATIONS Are you one of those people who just has to call the office when on vacation? Or, worse, simply must bring work to do on vacation? Why in the world are you even taking one? We take so little time off, that when we do take it, it ought to be pure. Don't call the office. Don't take work home. Don't leave a number where ...

... 000-mile checkup on our car. We need to call our hardware vendor if the computer is slow. We need to clean our printer when the print starts to smudge. And, we need to see a doctor for an annual checkup. Finally, if you happen to be one of those women whose husband just won't go to a doctor, try scheduling the appointment for him. It worked for me. Maybe it'll work for you. Slow down, take care of your health, and enjoy life today. DON'T FORGET YOU' TIME We all seem to forget this, but don't forget the you' time. Schedule a half day off at least every month, if not every week. Join that softball team you always wanted to play on. Schedule that bubble bath. Have that massage you've been talking about forever. Do something for only you. We all need this desperately, yet it always seems to slip by very easily. Don't forget yourself! Slow down, take care of you, ' and enjoy life today. Can you do this? Sure you can. Organize your day. Set a system, work the system, and be consistent. It can be done. Schedule time for your family. Don't let life go by and realize that you just didn't spend enough family time. Take care of your health. Schedule that doctor appointment you just didn't want to commit to. And, finally, don't forget me' time. Do something for yourself that you wanted to do for a long time, and make sure to do something just for you ...

... . Jones, this is Barbara Smith, president of the ABC Insurance Agency. I know that our producer has been working with you on your insurance needs and that you've decided to place your business elsewhere. As the owner of this agency, I was hoping that you could take a moment to tell me why. Then listen to the objections and overcome them, if possible. One of three things will happen: You may get another appointment to save the sale. You can keep the door open for another shot at renewal. You can find out what went wrong and learn from it. Customers never cease to amaze salespeople. Many times simply introducing a new voice or face can make the sale. And, of course, every prospect likes to feel important and have his or her ego massaged. A call from the owner or the manager does just that. They feel important and recognized. What about the other type of follow-up-going after the prospects who used to be your customers? USAA Property and Casualty Insurance conducts an extensive and costly marketing campaign aimed at the ultimate niche market: customers who left them. Titled The Grass Isn't Always Greener, ' this marketing campaign sends letters and quotation-request forms to former customers. The letter begins with the question, Was the grass really greener? ' It affirms the customer's decision to change insurers as perhaps the best for them at the time-but the letter goes on to detail unique differences to USAA insurance and asks the customer to call or return the quote card. USAA has found ore in the veins of an old mine. Have you? ...

...ke a drive, work out, even have a massage. Just make sure you aren't working. ...

... sales. For example, junk mail earned its name from companies dumping millions of pieces into the postal stream. Then came junk fax, which is creating immense resentment because it steals the recipient's toner and paper. Now there's junk E-mail-also called, in perhaps the most derisive term in Internet language, spamming. It's popular because it's quick and easy. The undeniable fact that junk E-mail is invasive doesn't deter those who send it. Unfortunately, unsolicited E-mail of quality and substance are received with the same resentment as the junk messages. The success of the Internet has created a lust that knows no bounds. However, many who are rushing to the Internet fail to understand what customers want. Instead of making sales, they may be making enemies. 2. Lying to customers. Call it misrepresentation, massaging the facts, or a scam, but it's all lying. The developer of a new but untested Web site asked vendors for advertising dollars. In his letter, he made the claim that they had proved their ability to deliver products to customers. Unfortunately, this simply wasn't true. How would he respond to a sophisticated advertising executive asking about hits and sales figures? It's easy to shrug our shoulders and say, What's a little hyperbole? Everyone does it. Perhaps. But they also get caught. One major manufacturer of fine office equipment made the claim that a piece of equipment had a desktop fax log. It didn't. Company claims and those made by salespeople are often exaggerated to the point where many customers don't believe much of what they are told. To allow this to happen ...

...edule that bubble bath. Have that massage you’ve been talking about forever. D...

...pist for anyone desiring a midday massage. 9. Be proud of your agency ? but ne...

...and sale agreement. Terms can be massaged to share the risk, thus lowering th...

... woods are full of people who can massage the numbers on a theoretical basis. ...