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... world. Life is so short that we need to keep a positive attitude. Sometimes this is hard, but it's essential. Several years back I asked agents at a workshop what they were doing to keep their employees happy. Here (in no particular order) are a few of the ideas they offered: Let your people know they're doing a good job. Thank them! We have a massage therapist give 15-minute massages, about twice a year. We have flexible hours. Fifteen minute massages during stressful times (360 conversion, end of the year) . Flexibility in hours/days off (flex-time, four-day work week, off early to get kids off bus, etc.) . Buy ice cream or some special treat for all employees once a month. Vacation time. Luncheon ... to help deal with changes. Reward with Casual Dress-down Stickers. Offer Early Fridays, casual day on Friday. Recognize their accomplishments with prizes and awards. Money does not always motivate. Keep it friendly, not a war zone. Get them to come to work the next day. Recognize their accomplishments. Be flexible and allow time off for certain personal needs, medical visits, family day at school, etc. Advocate additional time off for fitness/exercise time beyond normal break times. Extend summer hours to all year. Allow CSRs to take ½ days off on Friday afternoons in summer (although time must be made up) . Owner is very flexible with hours. Bought a "magic bullet" – every day, around 2:45, they mix their ...

...ed. But the 'I can sell anything' school has been closed because the graduates...