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... and individual goals have been established, consider ways to acknowledge people for initiative, creativity, boosting the bottom line, providing outstanding customer service, teamwork, and so on. Examples of reward and recognition gifts include time off, movie passes, and gift certificates for meals. Larger gifts might include audio or video equipment and trips. Just make sure the recognition is tied to either quantitative or qualitative performance. People want to do their best and work for organizations that are thriving and will be here in the future. If you ... Most important, pay attention to what your employees say. One suggestion for an interactive employee discussion would be a SWOT (Strengths, Weaknesses, Opportunities, and Threats) brainstorming session. Select a topic for discussion, such as an analysis of your competitors, your delivery of customer service, or a review of your internal systems. All you need is a flip chart, markers, and masking tape to write down the strengths, weaknesses, opportunities, and threats are for each topic and post them on the walls. Use ... take your business to the next level: Create a learning environment. Your staff must learn more than your insurance products and coverage-related issues. Ask yourself what you're doing to help them manage the changes that technology and increased customer expectations have brought upon us. Many shelf-product programs are available to help build this skill, from Stephen Covey courses to Nightingale-Conant audio programs. Although these are excellent tools, nothing is more effective than bringing the learning directly into your organization. You probably already have the resources to do that. Set up coaches ...

... passes, and gift certificates for meals. Larger gifts might include audio or ...