https://completemarkets.com/Article/article-post/2803/Why-Your-Insurance-Claims-Management-Software-Is-Your-Most-Underrated-Retention-Tool/
... insurers focus just on price and marketing to retain customers. But how they ...
https://completemarkets.com/Article/article-post/967/PRODUCTIVITY-UP-PROFITS-DOWN/
...rs are combined with those in the middle to arrive at these figures. To conver...
https://completemarkets.com/Article/article-post/996/AGENCY-PRODUCTIVITY-LEVELS-CONTINUE-TO-IMPROVE/
...elegating administrative tasks to middle managers and clerical personnel. The ... late Carol Hammes, principal of The Middleton Group, was one of the Independe...
https://completemarkets.com/Article/article-post/2/The-Stewardship-Review/
...nsive process of assembling and analyzing volumes of information ranging from...nding countless hours gathering and analyzing data, preparing reports and str...
https://completemarkets.com/company/CompleteMarkets/Articles/content-package/IMMS-Library/TabCategory/article-post/996/AGENCY-PRODUCTIVITY-LEVELS-CONTINUE-TO-IMPROVE/
... time to re-evaluate the way every single function is being handled. Automation has an impact on virtually every agency process. Failure to acknowledge that fact will result in duplication and an increased chance for mistakes that then must be corrected. The balance of this article presents productivity measurements for the average agency. Firms that are effectively utilizing automation will usually have results that are at least 25% better than the average. As you compare your results to these guidelines, look for areas where you're at or below the average level. Critically analyze ... your agency is not at 125% of average, looking first at the utilization of automated systems. Develop a program for addressing the areas that need improvement over next year and set some goals based on above-average performance levels by multiplying the average shown here by 1.2 or 1.25. AVERAGE AGENCY PRODUCTIVITY MEASUREMENTS To help you select the appropriate composite to use, the following chart presents a profile of the agencies that comprise each of our four peer groups. For example, if your agency would fit into the large peer group based on revenues ... ,107 $43,773 Profit/Employee $5 ,617 $7 ,265 $7 ,112 $8 ,104 One of the more attractive things about growing is that over time it affords sales and professional employees the luxury of delegating administrative tasks to middle managers and clerical personnel. The result of that specialization is a reduction in the relative number of people involved in sales and servicing and an increase in the number of administrative employees who often have lower salary levels. This delegation process in turn leads to higher levels ...
https://completemarkets.com/company/CompleteMarkets/Articles/content-package/IMMS-Library/TabCategory/article-post/2/The-Stewardship-Review/
... impact optimum performance. Instead of spending countless hours gathering and analyzing data, preparing reports and strategizing about the meeting, we focused on sharpening our listening skills. The impact of the Stewardship Review was greater than we imagined. The return on investment was immense, as measured by reduced competition on outside accounts, together with more cross-selling and referral opportunities. Thanks to Bill Rhodes' enlightened comment, we learned first hand that the Stewardship Review is the first and most essential piece of the insurance renewal process. The Stewardship Review: An ... the insurance program. Its purpose was to confirm that J&H's insurance and risk management strategies, goals, and objectives were aligned with those of our client. Beginning 30 days before the scheduled Stewardship meeting, we would begin a labor intensive process of assembling and analyzing volumes of information ranging from claims management reports through risk mitigation initiatives to insurance program design accomplishments. Charts and graphs were prepared. Schedules of insurance were updated. Industry trends were studied and our client's performance was benchmarked. Countless hours were spent on these prized clients ... ™ which includes risk management service plans, claims management systems, quality assurance protocols, pre- renewal strategy sessions, and a stakeholder intimacy system. After careful consideration, I decided not to include the Stewardship Review in The Addis Group's "original," middle- market-focused business model. I viewed the Stewardship Review as: Most appropriate for larger businesses. Tedious and time consuming. Expensive to deliver to the middle market business segment on a consistent basis. The ROI could not be justified solely as a client retention tool ...
https://completemarkets.com/Article/article-post/2058/WHAT-MAKES-A-GREAT-FIRM/
...uthority and responsibilities to middle managers. ...uate the firm and establish the fair market value isn’t as difficult as...