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https://completemarkets.com/company/CompleteMarkets/Articles/content-package/IMMS-Library/TabCategory/article-post/1088/ARE-CSRS-%E2%80%98EXEMPT%E2%80%99-EMPLOYEES/
... a salaried' position. One would take this to mean that it would be exempt. In delving into the idea most agencies have behind using the salary' term, they're hinting at the idea that this is an exempt position. The bottom line isn't exempt versus non exempt — it has to do with overtime pay, an expense that few agencies want to incur. I've reviewed this every way to Sunday. In my opinion, under no circumstances will a true customer service rep position ever pass the FSLA exemption test. Among ... University Faculty This content has not been rated yet. ARE CSRS ‘EXEMPT' EMPLOYEES? by Judi Newman and the IIABA Virtual Faculty Is the customer service representative (CSR) position in an insurance agency considered exempt' or nonexempt' under the Fair Labor Standards Act (FLSA)? In this document, several faculty members provide an opinion, together with an article by Judi Newman on related overtime issues. Within the insurance agency industry, is the customer service representative position considered to be ‘exempt' or ... : Their jobs meet the primary duty requirement in one or more of the FLSA exemption tests, and They're paid an hourly rate equal to at least 6.5 times the minimum hourly wage. The law does not allow employees who operate computers, or who engage in the manufacture, repair, or maintenance of computer hardware to be classified exempt. CSRs: THE OVERTIME DILEMMA by Judi Newman Most agency owners feel that their CSRs are professionals. The state requires them to have a license to sell insurance, while some hold other certifications such ...

https://completemarkets.com/Article/article-post/1088/ARE-CSRS-%E2%80%98EXEMPT%E2%80%99-EMPLOYEES/
...ance agency considered 'exempt' or 'nonexempt' under the Fair Labor Standards ...and are entitled to FLSA overtime compensation for overtime worked — reg...