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... always treated me well; it has convenient parking, and as a registered business customer, I don't have to show identification to pay by company check — the information is already in their system. A new clerk rang up the sale and asked for a picture ID when I presented a company check. When I asked why, he said that no system is perfect and he didn't want to be penalized for taking a bad check. As I provided my identification, I made mention of the fact that I quite frequently don't have it with me when I shop there. He flippantly commented that if that was the case in the future, I shouldn't expect to leave with any purchases. I no longer have any loyalty whatsoever to that store — which just happens to be less than 1, ... Since connecting flights are the bane of the elderly, they opted to buy tickets for a convenient, non-stop flight. They no longer have any loyalty for Delta because they feel that Delta misled them. Remember when your word was your bond in business? When a handshake was as good as a signed contract? What's happening to our ethical values? Or, better yet, what kind of mind institutes a "loyalty" program that makes customers mad? Sometimes it's not the payout that causes the problem; on occasion, the program process can create dissension as well. Office Depot recently launched their Advantage Program. It's designed to reward loyalty with quarterly discount coupons based on the amount of purchases made. You can earn up to $50 in coupons each quarter. The program sounded good to ...

... ,750 (30% of gross commission) . We have initiated compensation programs with additional bonus levels, as well: 15% of growth over 20% (above base) and 20% of growth over 30% (above base) provide incentive for producers to hit ever higher levels of commission. The best part of this type of compensation program is that the producer and the agency are penalized by lost business, because that business must be made up before growth bonuses can be earned. Previously, producers could earn higher new business commission in one year, lose much of the business in the next year, and earn the higher new business commission again for writing additional lines that may just bring their volume to prior levels. This is no help for the agency, which must continuously ... Growth commission is agency commission generated this year in excess of that generated last year. For example: If Bob Producer generates a total of $150,000 of commission last year and $200,000 this year, the first $150,000 would be paid as base commission and the next $50,000 would be calculated at a bonus rate as growth commission. Step Two: Institute a level-one bonus for growth. The current compensation levels most prevalent in our industry pay an average of 30% to 33% of the commission dollar to producers. Currently this is done in a 40% new business/25% renewal commission split. We suggest that base commission be established at 25%, with a level-one bonus for growth beyond base of 15% . This means that ...

...s perfect and he didn’t want to be penalized for taking a bad check. As I prov...

...at the producer and the agency are penalized by lost business, because that bu...