https://completemarkets.com/company/CompleteMarkets/Articles/content-package/IMMS-Library/TabCategory/article-post/2076/HOW-TO-EVALUATE-AND-PAY-CSRs/
... customer service representative (CSR) can't be underestimated-just ask any agency owner who just lost one. In the typical agency, the CSR is the foundation of good service, and thus of the agency's reputation. The questions for most agency owners is how to grade CSR performance and determine fair compensation. Finding a good CSR today is a difficult task, especially with the current low unemployment rates. This scarcity of potential employees has had a profound impact on agency performance and profitability. CSRs account for roughly half of an agency's employees. ... seems that automation has actually increased the CSR's workload because everyone expects more information and service. Carriers, too, expect agencies to do more of the carriers' work without getting paid for it. CONCLUSION Hiring and keeping a good CSR requires management to practice science and art: Review the numbers to make sure all the statistics are in line, but take the subjective side into account. It's often better to hire well-qualified CSRs and pay them more rather than just filling the position with low-paid, not-so-qualified people. By handling more work ... you choose this rating? Submit This Anonymously Submit Cancel Contact Us contact_phone Click to call Unfollow First name: Last name: Email: Are you sure you want to deactivate your CompleteMarkets Company Profile Deactivate Cancel Loading.. About Us Products/Services News Jobs Team Articles Blog Group Followers Photos Reviews Newsletters x No Thanks Loading.. x No Thanks Loading.. x No Thanks Loading.. CompleteMarkets 1 2 3 4 5 Rating history (0 Reviews - 0 of 5.0) Shows who have rated the content, and the rating score. Write your ...
https://completemarkets.com/Article/article-post/2076/HOW-TO-EVALUATE-AND-PAY-CSRs/
...ncy. The path to becoming a top-performing agency is not easy, but the right C...
https://completemarkets.com/Article/article-post/359/The-Art-Of-Listening/
... . Listening is an art, not a genetically programmed ability. To achieve it takes desire, commitment, and lots of practice. Listening isn't confined to the spoken word, either. I've often seen business owners send out questionnaires to assess the client's perception of their performance. As the returns come back, they fail to take the time to evaluate the fair to medium' responses. Instead, they obsess on the high grades, frantically trying to find splendid results to tie into a marketing campaign. Granted, a specific complaint ... x No Thanks Loading.. The Art Of Listening 4/30/2013 by Jack Burke This content has not been rated yet. Picture yourself at your desk shuffling through some new paperwork you've just received from one of your companies. Propped to your ear is the telephone, over which a client complains about a claims adjuster. Every few moments you acknowledge the caller with uh-huh' as your assistant stands by your desk awaiting your notes on that company paperwork. The client suddenly stops talking and you say, No problem Bob ... (Sales) Life/Financial Services Management Marketing Marketing Agency of the Month Organizational Profiles Personal Lines Planning Questions & Answers Risk Management Selling Specialty Lines Technology Uncategorized Choose a Content Package All Member Content IMMS Library Jack Burke LIG Marine Managers USG Insurance Services, Inc. NIF Group Inc. PRS High Hazard/High Risk Workers' Compensation Business Insurance Insurance for Individuals and Families Personal Finance Theo Walker Search Titles only Search author Search Titles and content Show Results Loading.. Similar Articles Sample Telemarketing Scripts Let's Talk About Agency Procedures Again Agency Bill Vs ...
https://completemarkets.com/company/CompleteMarkets/Articles/content-package/IMMS-Library/TabCategory/article-post/529/The-Art-Of-Sales-Referrals/
... service claims you make often require proof sources for credibility in the eyes of a prospect. Claims from existing customers carry instant credibility and seldom require additional information. (This is why unhappy customers can be such a detriment, because their claims of poor product or service performance are likewise seldom questioned) . When you ask for and get a referral from an existing customer or business associate, there's more than simple familiarity working in our favor. You're tapping into strong, existing relationships, which can and do accelerate your ability to obtain ... have thousands of articles, checklists, tip sheets, sales letters, and more! Communications Marketing Customer Service Planning Finance/Accounting Risk Management Human Resources Selling Legal and E&O Technology Life/Financial Services Glossaries Management Resources & Links Categories Popular Recent All Back The Art Of Sales Referrals 4/30/2013 12:00:00 AM by CompleteMarkets Editor , Patricia Czech This content has not been rated yet. The top sales technique for acquiring new business does not involve your sales force! Yes, you heard right. ... you choose this rating? Submit This Anonymously Submit Cancel Contact Us contact_phone Click to call Unfollow First name: Last name: Email: Are you sure you want to deactivate your CompleteMarkets Company Profile Deactivate Cancel Loading.. About Us Products/Services News Jobs Team Articles Blog Group Followers Photos Reviews Newsletters x No Thanks Loading.. x No Thanks Loading.. x No Thanks Loading.. CompleteMarkets 1 2 3 4 5 Rating history (0 Reviews - 0 of 5.0) Shows who have rated the content, and the rating score. Write your ...
https://completemarkets.com/company/scurich-insurance-services/Articles/content-package/Member-Content/TabCategory/tag/thing/
... to Professional Shop: Breaking Through This content has not been rated yet. CompleteMarkets Editor , Al Diamond 8/24/2018 12:00:00 AM It used to be the $1 million ceiling. That was the level of revenue at which an individual performing agent with a few helpers had to become a business with different people handling different clients and responsibilities. Everyone still worked for the agent, but the agent no longer made every decision. However, running an agency as a business doesn't automatically result in growth and ... Editor , Maribeth Kusmeski 12/4 /2013 12:00:00 AM I don't actually want to fail. However, the fact is that we learn near to nothing when everything is going.. All Articles by CompleteMarkets Editor Comments (0 ) Netiquette: The Art of E-Mail Etiquette, Part 3 This content has not been rated yet. CompleteMarkets Editor , Jack Fries 8/31/2018 12:00:00 AM Sometimes I think that the best thing that could happen would be for someone to take away the computer ... you choose this rating? Submit This Anonymously Submit Cancel Contact Us contact_phone Click to call Unfollow First name: Last name: Email: Are you sure you want to deactivate your CompleteMarkets Company Profile Deactivate Cancel Loading.. About Us Products/Services News Jobs Team Articles Blog Group Followers Photos Reviews Newsletters x No Thanks Loading.. x No Thanks Loading.. x No Thanks Loading.. Scurich Insurance Services 1 2 3 4 5 Rating history (0 Reviews - 0 of 5.0) Shows who have rated the content, and the rating score. ...
https://completemarkets.com/company/scurich-insurance-services/Articles/content-package/Member-Content/TabCategory/article-post/2620/From-Mom-and-Pop-to-Professional-Shop-Breaking-Through/
... Professional Shop: Breaking Through 8/24/2018 12:00:00 AM by CompleteMarkets Editor , Al Diamond This content has not been rated yet. It used to be the $1 million ceiling. That was the level of revenue at which an individual performing agent with a few helpers had to become a business with different people handling different clients and responsibilities. Everyone still worked for the agent, but the agent no longer made every decision. However, running an agency as a business doesn't automatically result in growth and ... or service. How do you explain the appreciation of fine painting to a blind man? He knows he can live without it and can't understand the fuss about applying some textured paint to a canvas. If he were able to see, he might find out that art adds a dimension to his life that he never knew existed. Most owners of small agencies facing the $2 million ceiling without knowledge of management are like the blind man. The only way they know to grow is to repeat they've done in the past, ... you choose this rating? Submit This Anonymously Submit Cancel Contact Us contact_phone Click to call Unfollow First name: Last name: Email: Are you sure you want to deactivate your CompleteMarkets Company Profile Deactivate Cancel Loading.. About Us Products/Services News Jobs Team Articles Blog Group Followers Photos Reviews Newsletters x No Thanks Loading.. x No Thanks Loading.. x No Thanks Loading.. Scurich Insurance Services 1 2 3 4 5 Rating history (0 Reviews - 0 of 5.0) Shows who have rated the content, and the rating score. ...
https://completemarkets.com/company/CompleteMarkets/Articles/content-package/IMMS-Library/TabCategory/article-post/216/Satisfying-The-Customer/
... other CSRs to determine what they think is important to customers and what they need to know to do their jobs better. From this brainstorming session, design a survey to distribute to customers. Customer feedback is useful not only for making improvements, but also in providing performance feedback. When designing the survey, it's crucial to include at least one open-ended question, to eliminate the possibility that the only items included on the survey are those certain to elicit a positive response. It's important to invite customer communication at every possible turn. ... Business schools have never treated service as a topic worthy of serious study. The study of finance management, production, and manufacturing leaves us unprepared for the management of service as a product or function. Consequently we have had few good models from which to learn the art and skills of the delivery of high quality service. Fortunately that is all changing. There are several excellent service companies we can use as models to build our own solid foundation for success. L.L. Bean, Xerox, and Federal Express are just a few ... you choose this rating? Submit This Anonymously Submit Cancel Contact Us contact_phone Click to call Unfollow First name: Last name: Email: Are you sure you want to deactivate your CompleteMarkets Company Profile Deactivate Cancel Loading.. About Us Products/Services News Jobs Team Articles Blog Group Followers Photos Reviews Newsletters x No Thanks Loading.. x No Thanks Loading.. x No Thanks Loading.. CompleteMarkets 1 2 3 4 5 Rating history (0 Reviews - 0 of 5.0) Shows who have rated the content, and the rating score. Write your ...
https://completemarkets.com/Article/article-post/1539/DRUG-USE-AWARNESS-INCREASES-PROFITABILITY-IN-SMALL-FIRMS/
...ing Industries of America, Graphic Arts Employers of America, the American New...d. 'The Lows of Being High,' Graphics Arts Monthly (September, 1990):101. Moo...
https://completemarkets.com/Article/article-post/1913/CUSTOMER-SERVICE-REALITY-CHECK/
...d, highly skilled professionals performing procedures on body parts, rather than people. Patients, or ...ve heart failure, etc.) and the body parts (hips, kidneys, brains, etc.) are n...
https://completemarkets.com/Article/article-post/2573/Characteristics-of-the-Most-Successful-Independent-Agencies/
...ake sure that the individuals and groups stay on track. If they don’t, take pr...