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... WE. Your residents are often physically weak and vulnerable to injuries. T...staff includes nurses, doctors, and physical therapists. Everyone is vulnerable to a li...

...know one agency who brought in a physical therapist for midday massages for those who w...

...r impairment. It can also create physical and psychological stress, to say not...his increasing cost is going to the therapists, doctors, and lawyers rather th...

...). One agency even brought in a physical therapist for anyone desiring a midday massag...

... % . Protection should be based on the kind and degree of hazard present and should: 1) be reasonably comfortable 2) fit properly 3) be durable 4) be cleanable 5) be sanitary 6) be in good condition More information on eye protection can be found later in this article. EAR PROTECTION Exposure to loud noise can cause irreversible hearing loss or impairment. It can also create physical and psychological stress, to say nothing of making you nuts. Preformed or molded ear plugs should be individually fitted by a professional. Waxed cotton, foam, or Fiberglas wool earplugs are self-forming. Disposable earplugs should be used once and thrown away; non-disposable ones should be cleaned after each use or they'll become what scientists call very yucky. The Occupational Safety and Health Administration (OSHA) has promulgated ... . By working together, OSHA, employers, workers, and health organizations can make it happen. WORKERS' COMPENSATION COSTS While we're on the subject of workplace injuries, you should know that Workers' Compensation costs are increasing. Today the average is $25,000 for every injury. This is triple the cost 10 years ago. Additionally, much of this increasing cost is going to the therapists, doctors, and lawyers rather than the workers. In some areas, more than half of the cases end up attached to a lawsuit. Rather than a mechanism to take care of injured workers, it has become a $70 billion-per-year problem for American businesses. WHAT TO DO? A proactive program should be set up to identify and correct hazards. Employees should be trained and encouraged to ...

... motivational efforts, including a break from the routine every once in a while (i.e. "Surprise, you have tomorrow off!"), contests that put some fun back into work, and department or agency-wide events once a month that relieve tension and give employees something in which to look forward (picnics, pot-luck lunches, speakers, etc.) . One agency even brought in a physical therapist for anyone desiring a midday massage. 9. Be proud of your agency ? but never satisfied. This ties in with Commandment # 5 (Continuous Improvement), but refers primarily to your attitude toward yourself, your staff, the agency, the industry, etc. "Stinkin' thinking" has brought down more agents than bad business ever did. Whether you have the best agency ... the country, the city, or on the block, be proud of what you and your staff have accomplished, not upset with your deficiencies. Although you don't want to put on rose-colored glasses and call a jackass a thoroughbred, almost every agency we've encountered had many strengths that deserved pride. Most overlooked their strengths because they concentrated on their weaknesses. Unfortunately, the self-fulfilling prophecy becomes real. If you think of yourself and your agency as a failure, you'll become one (even if you're outwardly successful) . 10. Don't forget that to your customers ? your people are the agency and the agency is the company. Never let your staff say "them and us" to a customer when referring to other people, departments, or management of the agency. To the person on ...