https://completemarkets.com/Article/article-post/407/Community-Involvement-Board-Lessons/
... this particular charity. They jumped at the opportunity to help in many, many ways, and were directly responsible for much of the event's success. Is it any wonder that they're so successful? People want to do business with people like this! I also invited a friend and a relative to the event. One sat in the audience and did a little schmoozing to little avail - a few polite conversations, but that was about it. My son-in-law, on the other hand, asked how he could help. I chuckled and said, "How about being my legs during this 12-hour day?" He replied, "I'd love it, what time do we have to leave in the morning?" During the course of the event, which took place in Branson's largest venue, ... they developed to build their success are the same ones that serve them well in the volunteer arena. The qualities that enable them to lead their employees help them lead the community as well. You Get in Proportion to What You Give As a case in point, I recently produced a four-hour, live talent competition show here in Branson for a particular charity. I knew that several board members would rally volunteers and get specific jobs done. These same people were also among the busiest of our board members in every facet of their lives. I also knew that I needed assistance in other critical areas and that I couldn't rely on board members to follow through and complete these assignments. So I looked to the community and found highly successful, non-board members who were fans of this particular charity. ...
https://completemarkets.com/Article/article-post/2411/Turning-Complaints-Into-Gold-Mines/
... information. Then apologize again. Most employees don't know how to say they're sorry. They aren't trained to put themselves in the client's shoes, and they're not willing to admit mistakes. Offer solutions and an extra. Talk about what you can do, not what you can't do. Put it positively. You probably will need to repeat what you can do a few times in a firm, polite tone of voice. Be generous. Give these complaining clients something extra and "Wow!" them! An important concept to remember is that you won't please all people. Do the best you can. With the right attitude, tools and techniques, you can turn these clients into satisfied, loyal "raving fans." It's not always easy, but it's always worth it. To ... staff to the airport, where they laid out a table of snacks and drinks and set up a stereo system to play lively music. As the guests filed through the gate, they received a personal greeting, help with their bags, a sympathetic ear and a chauffeured ride to the resort. Waiting for them was a lavish banquet, complete with mariachi band and champagne. The staff had also rallied other guests to wait up and greet the newcomers, and the partying continued until dawn. Many guests said it was the most fun they had had since college. Now that's a recovery which, by the way, resulted in no lawsuits and clients who became raving fans! Now go and "Wow!" those clients again and again and create raving fans who will be your unpaid sales ...
https://completemarkets.com/company/CompleteMarkets/Articles/content-package/IMMS-Library/TabCategory/article-post/2411/Turning-Complaints-Into-Gold-Mines/
... information. Then apologize again. Most employees don't know how to say they're sorry. They aren't trained to put themselves in the client's shoes, and they're not willing to admit mistakes. Offer solutions and an extra. Talk about what you can do, not what you can't do. Put it positively. You probably will need to repeat what you can do a few times in a firm, polite tone of voice. Be generous. Give these complaining clients something extra and "Wow!" them! An important concept to remember is that you won't please all people. Do the best you can. With the right attitude, tools and techniques, you can turn these clients into satisfied, loyal "raving fans." It's not always easy, but it's always worth it. To ... staff to the airport, where they laid out a table of snacks and drinks and set up a stereo system to play lively music. As the guests filed through the gate, they received a personal greeting, help with their bags, a sympathetic ear and a chauffeured ride to the resort. Waiting for them was a lavish banquet, complete with mariachi band and champagne. The staff had also rallied other guests to wait up and greet the newcomers, and the partying continued until dawn. Many guests said it was the most fun they had had since college. Now that's a recovery which, by the way, resulted in no lawsuits and clients who became raving fans! Now go and "Wow!" those clients again and again and create raving fans who will be your unpaid sales ...