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...7;s relationship with some of its primary customers is a real concern, particu...he agency principals, their customers, and their employees remains to be proven.

...e consultants are available whose primary function is to monitor existing insu...is essential database. Ask your broker and insurer to help create this database. There are reasons, and systems available, for generating this information. Always stay informed, and the benefits will exceed your wilde...

... insureds gave for changing their primary Property carrier was the carrier's i...rust you more when rates finally rise, and that trust will result in higher pr...

...to market insurance products. The primary advantage of the consortium is that it gives banks access to, and perhaps shared ownership of, good insu... distribution as a strategic necessity and is committed to its success is ahea...

...y had just been terminated by its primary carrier, which accounted for 82% of its income and 7,000 clients. The agency had also jus...ivity of your agency, build its value, and improve customer relations by emplo...

...ified an acquired agency as their primary distribution platform. More importan..., they have a greater sense of clarity and purpose in insurance distribution. ...

... , after 10 years of consulting, I accepted a temporary assignment of managing an independent agency that generated 85% of its income from Property/Casualty Lines and 15% from Life, Health, and financial services products. The agency had just been terminated by its primary carrier, which accounted for 82% of its income and 7,000 clients. The agency had also just lost the services of its manager for the past 18 years, as well as every Commercial Lines producer. As if that weren't enough, the only ... 2013 12:00:00 AM by CompleteMarkets Editor , Jack Fries This content has not been rated yet. Almost two years ago, after 10 years of consulting, I accepted a temporary assignment of managing an independent agency that generated 85% of its income from Property/Casualty Lines and 15% from Life, Health, and financial services products. The agency had just been terminated by its primary carrier, which accounted for 82% of its income and 7,000 clients. The agency had also just lost the services ... its manager for the past 18 years, as well as every Commercial Lines producer. As if that weren't enough, the only people who were trained to use the agency's brand-new computer system left the agency on the system's first live day of operation, before completing the data-conversion process. Needless to say, this was the greatest challenge of my business life. However, not only did the agency and I survive, but by the end of 1998, income had grown by 10%, while the agency's value increased by more than ...

... assigned to a different CSR until each has had one, then begin again. With this method of work distribution, the receptionist should have access to the customer database. Upon answering an incoming call, the receptionist can quickly enter the system to establish who has the primary responsibility for customer service with the caller. Account Development Objectives The CSRs with the best selling skills can be assigned all new and existing single policyholders. Their objectives are to help the client "graduate" to the next CSR. This position can act as a ... service. A customer's name shouldn't matter when they're calling for assistance! Most CSRs have an assigned section of the alphabet for which they are responsible. This method of work distribution began years ago when: (1 ) Companies started offering "packaged policies" that combined Property with Casualty; and (2 ) agencies could no longer afford to have internal service "specialists," for individual coverages such as Auto, Bonds, and Workers Comp. CSRs got better at cross-training and coverage knowledge, and today can do it all. ... agencies distribute work using an alphabetical split. This seems logical and fair, but given the ever-increasing use of automation for customer database management, the alpha split might soon become a thing of the past. Automated records at the client and policy levels contain identifiers from the company branch to the producer, to the key contact or file handler. The person responsible for each client or each type of transaction is (or can be) displayed on a computer screen for efficient routing of incoming transactions. ALTERNATIVE METHODS FOR WORK DISTRIBUTION There are ...

...irms. Regardless of location, the primary criteria for determining bonuses was...h a plan, down from 61% two years ago. And 67% of the urban agencies report ha...

... lives of your employees? Is your primary contact a simple 'Good morning' as y...ly opportunities for growth, learning, and change will spread like wildfire am...