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... :00 AM by CompleteMarkets Editor , Marcus Covas This content has not been rated yet. These hiring guidelines can help protect your business against the "growth industry" of employment-related litigation. Today, every business faces not only the traditional challenges of competition and rapidly changing technology, but a relatively new category of potential adversary — workers hitting them with employment-related claims. Not-for-profit corporations, public entities, and private businesses alike are experiencing an explosion of litigation alleging: Discrimination Sexual Harassment Wrongful discharge Wage and hour disputes Negligent hiring, retention, and supervision Failure to provide benefits Violations of federal and state leave-of-absence laws Whether companies win or lose such suits, they'll divert time, money, and energy from growing sales and earnings. In one Southern California lawsuit, an openly gay grocery store night manager claimed he ... with ever-changing employment laws, Shroeder says. So how can you avoid hiring a victim? According to Burnham, thousands of successful public and private corporations of all types and sizes have benefited from these "best practices" for hiring: ALTERNATIVE HIRING PROCEDURES With today's low unemployment rate, newspaper ads generally don't attract the best applicants. Consider alternative recruiting sources, such as trade and vocational schools, community colleges, and local universities for recent graduates who are highly motivated and willing to learn. Also look into these options: Employees with excellent performance records often have friends and relatives with similar traits. Laid-off workers are often experienced, hard working, and grateful for a new opportunity. A staffing firm that screens candidates can be a valuable source for temporary or permanent workers. Cities and local communities may ...

...rporations, public entities, and private businesses alike are experiencing an...e and vocational schools, community colleges, and local universities for rece...

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... 5 /2013 12:00:00 AM by CompleteMarkets Editor , Mitch Axelrod This content has not been rated yet. What you see is what you get. Flip Wilson Since he was involuntarily' retired at age 56, after one term as president, Jimmy Carter has become one of the world's great humanitarians. In a recent interview he gave about how he made the difficult transition from president to private citizen, he describes how he had to re-create himself and his life. After all, what kind of work can you do that comes close to being president of the United States? He had to re-evaluate his abilities, revalue his talents, and re-create himself. He said, We went back to our tiny town of Plains, Georgia. I didn't have a job. We were deeply ... ) doing something I love, what would it be? Why? Where would I start? What would be the first step I'd take? The world of the 21st century will be very different. Challenge and change will be a daily ritual. Adapt-ability is a crucial life skill. In 2000, the average worker will stay in one job for only 3.5 years. It's expected that a 21-year-old college graduate will have between five and seven careers during a working lifetime-that's careers, not jobs! Your future depends on having a clear understanding and appreciation for what you do best and how you add the most value in this dynamic workplace. Time is more compressed than ever. We could fill our days with work and still not get everything done! There's always something more to do. The day ...

... The skilled listener gets to the real message and ignores such superficial distractions as people who use bad grammar, pushy people, whiny people, or dictatorial people. 9. Control distractions. Distractions provide novelty, variety, and intensity that can take your focus away from the customer. For example, if you have customers who are particularly soft spoken, difficult, or talkative take the call in a private setting — close your door so you can concentrate more easily on what the customer is saying. 10. Listening is a gift: give generously. As you become an active listener give more to your customers, specifically your time and attention. Listening is an acknowledgment of caring. It's a potent retention tool. Customers want you to care about and acknowledge them. This is a powerful human ... or ask for clarification? When you speak with a job candidate on the telephone, do you sense you have their undivided attention? During the entire hiring process, do they ask you and others follow-up questions? Do they want to know more? Where do people learn to listen? Schools haven't yet recognized the need for students to become good listeners. In fact, I know of only two colleges that offer courses on listening. Listening is the receiving' component of communication and consists of: Receiving information through your ears (and eyes) Giving meaning to that information Deciding what you think (or feel) about that information Responding to what you hear Our working life is filled with listening activities, such as attending meetings and seminars, listening to customers' questions, giving and receiving instructions ...

..., or talkative take the call in a private setting — close your door so you can...

...cult transition from president to private citizen, he describes how he had to ...

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