https://completemarkets.com/Article/article-post/158/10-Ways-To-Improve-In-House-Telemarketing/
...ompanies make in telemarketing management usually lead to disaster. Four out ...keting experience in telemarketing-management roles. They don’t often fit bec...
https://completemarkets.com/Article/article-post/1337/RESERVATION-OF-RIGHTS-LETTERS-A-RISK-MANAGERS-GUIDE/
...of their own insurance and risk management programs. New challenges bring new ...le originally appeared in the Risk Management Letter, published by risk management consulting firm Warren, McVeigh ...
https://completemarkets.com/Article/article-post/759/Managing-Marketing-And-Sales-In-The-Hard-Market/
...ales organization. Proper sales management equates to great sales. Sales management in the average agency still relies ...e are a number of aspects to sales management, this article will focus ...
https://completemarkets.com/Article/article-post/620/The-Facts-Of-Life-About-Personal-Lines-And-Having-A-Well-Trained-Staff/
...nes market. Direct professional management must include monitoring occasional ...yees and then evaluating them with management. The feedback reports to conduct...
https://completemarkets.com/Article/article-post/2576/Producer-Validation-and-Management/
Producer Validation and Management
Most insurance agencies would li...n discussed above, together with a management tracking device that will show y...
https://completemarkets.com/Article/article-post/546/Recent-Cases-Clarify-Employer-Liabilities/
... found that Dillon had the right to pursue common-law grounds for wrongful termination, stating that discrimination against injured employees is a protected public policy matter that is not precluded by the exclusive-remedy provisions of the Labor Code. The Court noted that section 132a [the anti-discrimination statute regarding Workers Compensation claims] is in division 1 of the Labor Code, not division 4. Thus, the plain language of the exclusive remedy provisions of the Workers Compensation law apparently limits those provisions to division 4 remedies. Remedies that the legislature placed in other divisions of the Labor Code are simply not subject to the Workers Compensation exclusive remedy provisions' To further support its conclusion, the Court noted that the FEHA is the supreme law regarding discrimination in the workplace unless there's a law that provides greater protection and benefits. Labor Code section 132a ... the Supreme Court held that the Workers Compensation statutory scheme for dealing with discrimination was not an exclusive bar to an employee's right to pursue a claim under the Fair Employment and Housing Act (FEHA) . Dillon, the employee, sustained an injury on the job as a secretary for the city of Moorpark. The doctor released her and she returned to work, but she was terminated because the City Manager decided that her disabilities precluded her from performing the essential functions of her job. After a long discussion of the history of the law and the protection against discrimination that has been followed by the courts, the Supreme Court found that Dillon had the right to pursue a civil action for discrimination under the FEHA. It also found that Dillon had the right to pursue common-law grounds for wrongful termination, ...
https://completemarkets.com/Article/article-post/167/Risk-Abatement-In-A-Hardening-Market-Your-Client-And-Your-Firm-Can-Win-Without-Losing/
... The growth of the marketplace for captives and alternative risk financing further accentuates this dynamic because the good' risks remove themselves from the insurance pool. This increases the costs of insurance to those remaining — the good' risks' premiums balance the cost of underwriting the poor' risks. In the long term, carriers make a profit as long as they raise premiums to reflect incurred losses. What's the remedy for the client, and the opportunity for the broker? Create a check and balance with the carrier's claims department by auditing the claims handling of your client's cases. After all, the litigation is your client's — not the carrier's — and the long-term consequences will affect your clients. Let's look at what we should incorporate into these checks and balances: The initial discussions with the client involve identification ... by CompleteMarkets Editor , John Beringer This content has not been rated yet. No longer can you as the agent simply sit back and await the outcome of a client's claim, entrusting everything to the carrier. Your client relies on you to maintain a system for auditing the entire process. Without one, you risk losing business. In this document, John Beringer gives you the details of how to manage a claim, from beginning to end, with your client's best interests in mind. Most industry publications I read focus on two issues: the need to manage risk by purchasing insurance to limit exposures, and the increased cost of insurance due to the hardening market. Although these two issues are important, it's also true that both insurance and the decision to purchase it are really methodologies for preserving ...
https://completemarkets.com/Article/article-post/469/Managing-The-Litigation-Risk-Through-Mediation/
...s the mediation's greatest risk-management benefit. In most situations, some s... litigation requires a loser.
Risk management in a litigation context usually ...
https://completemarkets.com/Article/article-post/1073/BUILD-YOUR-CAREER-SECURITY/
... I'm sorry." Those magic words can avoid emotionally escalating conversations. You'll find that you'll quickly begin working together to find a solution. &# 160 ALWAYS TAKE THE HIGH ROAD &# 160 Not everybody you meet will be cheerful. Give people the benefit of the doubt. Don't take someone's crankiness personally. Be patient, understanding, and approach situations as if you can, and will, remedy the problem. Helping people and solving problems are opportunities to learn and shine. Take advantage of them. &# 160 MAKE THE CALL &# 160 Because our business dealings are so dependent on each other — producer to account manager, account manager to underwriter, underwriter to supervisor — we can't always deliver answers in the time frame that we've promised. When this happens, clients want one ... As company names disappear (remember The Home, Maryland Casualty, and Aetna Life and Casualty, to name just a few?) and agencies combine with other agencies or with banks, an employee's confidence in job security deteriorates. &# 160 Face it: There's no such thing as job security anymore. Even when job positions remain, job titles and descriptions are changing. CSRs are becoming account managers or risk managers. Producer titles are changing to consultant or advisor. Each changing job name requires an expanded set of skills needed to achieve objectives. &# 160 Future-oriented, smart employees are changing with the times by casting off the old mindset of "what's in it for me?" to "how can I help myself advance?" In other words, they're creating personal career security ...
https://completemarkets.com/Article/article-post/586/The-10-Commandments-Of-Customer-Service/
... other people, departments, or management of the agency. To the person on the... customer service, accounting, or management for a deficiency or problem, the...