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... job," Timm says. Safeco's service center employees in Portland do a better job, he claims, because they're always available via a toll-free number, something he can't offer. "Our clients can call from Hawaii or California when they're on vacation with questions on rental cars. "I hate to admit it, but frankly the service center is better in most cases," he adds. "You think you're such a darn good service provider, but the fact is that I sat and listened to these service center folks ... the experiences of major agency companies that have left Personal Lines. "I'm interested in agents who say, ‘Let's find a new way to do this because what we did in the past isn't working so well. That means developing a closer relationship with a single company, with the agency stressing sales, and the company policy and claims service," he says. 12. USE COMPENSATION TO MOTIVATE Tie CSRs annual increase and/or bonus to sales and service goals, use of automation, retention of the business, ... thousands of articles, checklists, tip sheets, sales letters, and more! Communications Marketing Customer Service Planning Finance/Accounting Risk Management Human Resources Selling Legal and E&O Technology Life/Financial Services Glossaries Management Resources & Links Categories Popular Recent All Back How To Build Your Personal Lines Book - Part II 5/21/2013 12:00:00 AM by CompleteMarkets Editor , Peter Van Aartrijk This content has not been rated yet. Continued from this article . Personal Lines competition continues to intensify, as more and more ...