https://completemarkets.com/Article/article-post/1300/RESTAURANTS-WE-CAN-DESIGN-A-SAFETY-PROGRAM/
Restaurants - "We Can Design A Safety Program"
RESTAURANTS - 'WE CAN DESIGN A SAFETY PROGRAM'...
https://completemarkets.com/Article/article-post/1479/RIZZOS-RESTAURANT-BELIEVES-IN-A-SECOND-CHANCE/
...employees at two of his Rizzo's restaurants in Philadelphia. In addition to running two restaurants, which employ 110 people and which...
https://completemarkets.com/Article/article-post/605/The-Service-Ceiling-What-Causes-It-How-to-recognize-it-How-to-break-through-it/
... x No Thanks Loading.. The Service Ceiling: What Causes It, How to recognize it, How to break through it 4/30/2013 by Al Diamond , CompleteMarkets Editor This content has not been rated yet. We have a small Middle-Eastern restaurant in our neighborhood that is family operated, serves delicious food, and is reasonably priced. Its creed has been to cater to the customer from its opening day. The owner was proud of that creed and moved from table to table to make certain all his customers' needs and desires were met. Every so often, he surprised us with an extra glass of wine or a free desert. Obviously, we returned frequently - and so did many others. Within a year, he expanded. Although one waiter (a relative) sufficed before, he now needed three. The restaurant began getting crowded at lunch and dinner, so he started offering take-out. We rarely go to the restaurant now because it's always so crowded. Recently, after again waiting an inordinate amount of time for a called-in order, we told him that as much as we liked him and the food, we would have to go elsewhere in the future. Change restaurant' to insurance agency' in this story. Does it ring any bells? Our restaurant owner, like many agents, hit the service ceiling. The service ceiling is the point at which your customers' needs and desires exceed your ability to perform to your own level of satisfaction or to theirs. The restaurateur, like most agents who have hit the service ceiling, knew that ...
https://completemarkets.com/Article/article-post/2126/Restaurants-And-Taverns-%E2%80%94-A-Potential-E-O-Headache/
Restaurants And Taverns — A Potential E&O Headache
Restaurants and taverns cause more than their ...
https://completemarkets.com/Article/article-post/1084/CUSTOMER-SERVICE-THE-WOW-FACTOR/
... ! Aren't you glad you bought from me, decided to do business with our company, etc.!" There are many ways that you and your organization can add the "Wow!" factor. Here are a few examples from my own experience: Last year I bought my wife a new car. This quest usually isn't one I look forward to. However, to my surprise, the experience was great — and the follow-up was even better. The owner of the dealership knew I was surprising my wife with the car. He called the next day, on a Sunday, to see how she liked the surprise. Wow! A few days later we received a thank-you note and a fruit basket. Wow! Recently my wife and I went out to eat at a nice restaurant. Even though we'd ordered a salad and main course, the waiter thought that we should have an appetizer. He brought us each a sample of three appetizers. He said they were so good that he didn't want us to miss the opportunity to at least try what the chef excels at doing. Wow! By the way, guess what we'll order when we go back to his restaurant? And, guess who got a big tip? Wow! Kellogg Business School professor and marketing guru Dr. Lou Stern talks about his recent purchase of a new car. On his way home he turned on the stereo system. Wow! He couldn't believe how great it sounded. All he wanted was a nice car, good service, and a smooth luxurious ride. He knew the stereo ...
https://completemarkets.com/Article/article-post/1058/ARE-YOU-LISTENING-TO-YOUR-CUSTOMERS/
...nner at one of the nicer family restaurants. A couple seated nearby had the sa...
https://completemarkets.com/Article/article-post/2468/The-Phantom-Rolls-Royce/
... by mail. He photocopied the application for insurance at the library photocopy machine and applied for a $100,000 policy on his phantom Rolls-Royce, and attached to the application one of the Polaroid photographs he had taken at the dealership. Classic Car Insurance Co., taking his application on face value, issued the policy. Since the car was to be driven only 1,000 or fewer miles per year, the premium on the policy, including third-party Liability coverage, was less than $1 ,000. The insured financed the premium with a local insurance financing company and had to make a down payment of only $200. His first payment was due 30 days later. Two days before the payment was due, the insured telephoned the Los Angeles County Sheriff's office from a Denny's restaurant in Lakewood, CA, and reported his Rolls-Royce stolen. He told the police he had driven it to the restaurant for lunch, and when he returned, his car was gone. The police dutifully took down the report and began looking for the phantom Rolls-Royce. The insured made a report to the Classic Car Insurance Co. and immediately, in response to its request, submitted a sworn declaration of auto total theft, making his claim for $100,000. Classic Car Insurance Co., as required by California law, maintains a special investigation unit (SIU) . When the report came in, a computer search was performed of Classic Car's other claims payments. A three-year-old theft loss of a classic Mercedes was discovered to have been reported by a person with the same last ...
https://completemarkets.com/Article/article-post/240/Developing-A-Marketing-Plan-In-A-Distressed-Agency/
... for family-style and fast-food restaurants and is located in a growth area. I...
https://completemarkets.com/Article/article-post/1742/TOP-10-LIST-OF-THINGS-TO-CONSIDER-WHEN-STARTING-A-NEW-AGENCY/
...h we have knowledge and access: restaurants.' 2. OWNERSHIP/FINANCIAL...
https://completemarkets.com/Article/article-post/1066/MORE-LESSONS-FROM-THE-ROAD/
...rder to sell his cheesecakes to restaurants. He wants my taste buds’ opi...