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... Marketing Customer Service Planning Finance/Accounting Risk Management Human Resources Selling Legal and E&O Technology Life/Financial Services Glossaries Management Resources & Links Categories Popular Recent All Back More Lessons From The Road 4/30/2013 10:36:34 PM by CompleteMarkets Editor , Emily Huling This content has not been rated yet. MORE LESSONS FROM THE ROAD by Emily Huling The wait staff in a restaurant treats you so poorly that you fume. You vow never to return. Then you wonder if any of your clients have ever felt the same way about the service your firm provides. This document by Emily Huling offers examples of customer service, and the lessons you should learn from them. SCENE 1: SHERATON HOTEL Hello, Front Desk. Hello, this is Emily Huling in room 308. ... to be your phone calls. They were made from that room. I did not make this up. Our conversation went downhill from there — if that's possible. The woman at the front desk told me she'd tell someone else and they'd get back to me. Someone else' didn't get to work until 7:30 a.m. and I had to leave at 6:30 to get to the airport, so I couldn't wait. The front desk was no more helpful in person, so I left the bill. I'm still waiting. SCENE 2: HAMPTON INN Hello, Emily, great to see you again! ' Hello, Frank! How are your classes at Furman this semester? ' Great, but it's still a challenge to work 30 hours a week and carry a full course ...

...rder to sell his cheesecakes to restaurants. He wants my taste buds’ opinion. We chat, we hug, and I’m overwhe... make it a pleasant, positive interaction for both you and your customer? E...