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... Blog Photos Group Connections Reviews IMMS Library Immerse yourself in our stacks. Take some time and browse through our library. We have thousands of articles, checklists, tip sheets, sales letters, and more! Communications Marketing Customer Service Planning Finance/Accounting Risk Management Human Resources Selling Legal and E&O Technology Life/Financial Services Glossaries Management Resources & Links Categories Popular Recent All Back E&O Security In The 24/7 Agency 4/30/2013 12:00:00 AM by CompleteMarkets Editor , Virginia Bates This content has not been rated yet. If you're doing business around the clock, make sure to have effective E&O procedures in place. There was a five-car accident in your town last night: One of the drivers just wants to get some sleep and deal ... it in the morning. One wants someone working on it now. One can't wait to seek the reassurance of that lady in his insurance agency who is always so nice and will take care of everything. One wants to jot down exactly what happened while it's still fresh in his mind. He's too hyper to sleep. One wants to take the car to her favorite shop, pick it up fixed, and not be bothered with any paperwork or hassle. Since clients come in all varieties with different preferences, the insurance agency that wants to attract and keep them must offer different things. If you're creating various communications channels, ponder the legal ramifications of each one. Here are more examples of special needs: A client wants an Auto insurance quote on a new car at 8:30 ...

E&O Security In The 24/7 Agency
If you’re doi...lly increases your agency’s E&O security. E-mail, unlike voice mail, ...

...of any wages, withholding social security or other taxes thereon. None of the ... are municipalities or governmental agencies or entities owned or controlled b...

...o that of the Buyer. A creative security arrangement is included, involving a security-escrowed broker-of-record letter as ...all be as set forth in the Note and Security Agreement attached hereto. 4.7 Security-Escrowed Letter. Buyer shall exec...

...sm. Office appearance. Too many agencies look like they’re a sloppy supply ro... of problems between companies and agencies involves priorities. To maintain ...

... Recent All Back The Generation Gap At Work: How Boomer Owners Must Deal With Gen X Employees 4/30/2013 12:00:00 AM by Al Diamond , CompleteMarkets Editor This content has not been rated yet. To explain how the older boomer' generation must relate to its successor, Generation X, ' we must first understand their origins. Economically, World War II-era workers were security conscious. They either remembered or were constantly reminded of the Great Depression by the previous generation. Those who experienced the WWII economy either in uniform or at home dreamed the American Dream' after the war: get a secure job and raise a family in a house in the safer suburbs, rather than in apartments, where many people of that generation grew up. Security was the key issue ... parents, looking toward the security' of the children, promised themselves that the next generation would not have to struggle as they had. The boomers were not as affected by war as were their parents, nor were they as alarmed by the Cold War as the prior generation. Boomers' business goals were based on advancement and risk-taking. In the insurance business, the WWII generation were the 40-year agency and company employees and the debit men' in the field. If you don't know what a debit man' was, ask someone over 50. They built secure careers and were exceedingly proud of the gold watch and the 50-year plaque that carriers gave them in recognition of their long-term service. In the 1970s and 1980s, the boomers were assuming control of insurance agencies with their sights on acquisitions ...

...ncludes driver’s license, Social Security, credit card numbers, etc. However, ... is agency technology heading? Some agencies are already offering mobile appli...

...y, World War II-era workers were security conscious. They either remembered or... have will probably guarantee their security in the future. Gen X wants to bui...

... they like to retire within five years? Whatever the goal, pay close attention to it. Take notes and get a true picture of where each employee would like to be in five years. DISCUSS AGENCY GOALS The next step is to start thinking about your agency. Where would you like it to be in five years? Would you like to have more complete accounts? Start account rounding to secure better insureds and increase lasting relationships? Do you want to bring in more sales? Make the agency more profitable — increase revenue? Would you like to retire and possibly prepare the agency for sale in five years? Discuss the goals of the agency with your partners or principals and then write them down. COMPARE THE TWO Take a good look at the employees' goals and those of the ... /Accounting Risk Management Human Resources Selling Legal and E&O Technology Life/Financial Services Glossaries Management Resources & Links Categories Popular Recent All Back The Power Of Goals 4/30/2013 12:00:00 AM by CompleteMarkets Editor , Grace Bauer This content has not been rated yet. Do you feel that you're getting 100% out of each employee in the office? When talking to agency principals, it's very rare to hear them say that all of their employees are always giving 100% every day. Grace Bauer discusses the power of goals, for your employees and for your agency, in this document. Let's try an experiment. Start talking to employees about their goals. Discuss agency goals. Compare employee goals against agency goals. Implement programs to attain agency goals through employee ...

... that provides excellent service." Many CSRs also have the responsibility for production, especially selling new business. Most agencies have a "hit ratio" of 10% to 20% on new business in Personal and Small Commercial Lines due to ineffective prequalifying the prospect and allowing activity to take precedence over results. Because these ratios are far higher on referred business, all producers and CSRs should focus on securing referrals. In addition, the highest hit ratios result from cross-selling existing customers. Your agency's primary focus should be on cross sales to existing customers, through systematic use of the regular account review. After completing the review, the CSR can solicit referrals that will lead to even more sales. Using "piggy-back" mailers will also help generate additional sales. In other words, when mailing anything ... Marketing Customer Service Planning Finance/Accounting Risk Management Human Resources Selling Legal and E&O Technology Life/Financial Services Glossaries Management Resources & Links Categories Popular Recent All Back Are Your Csrs Providing Real Customer Service?4/30/2013 12:00:00 AM by CompleteMarkets Editor , Jack Fries This content has not been rated yet. What Is Customer Service? Customer service in an insurance agency consists of four specific functions: Processing, professional advice, production, and positive communication. Processing: For most CSRs in an agency, processing has become customer service. When I ask CSRs, "What's the biggest interruption to your work?" They respond, "The telephone." I try to explain to them that the phone is not an interruption; it's one of the only ...