https://completemarkets.com/Article/article-post/545/Professional-Services-Marketing-A-Strategy-For-Providing-Client-Satisfaction/
Professional Services Marketing; A Strategy For Providing ...o be a priority of the professional services provider. Retention of clients no...
https://completemarkets.com/Article/article-post/959/CENTRALIZING-CUSTOMER-SERVICE/
...nies that offer agents a menu of services from which to choose are more likely...
https://completemarkets.com/Article/article-post/840/Personalized-Service-Is-Now-The-Norm/
...y in the delivery of products or services. Personalized service is revolutiona...turnaround times, highly customized services, and the exact solutions customer...
https://completemarkets.com/Article/article-post/932/DEVELOPING-BROKER-SERVICES-AGREEMENTS/
Developing Broker Services Agreements
DEVELOPING BROKER SERVICES AGREEMENTS by Gary Griffin This ...agreement is to identify the needed services and to make a commitment to provi...
https://completemarkets.com/Article/article-post/395/Product-Or-Service/
...ke advantage of such other added services as personal credit reports, Dun &...
https://completemarkets.com/Article/article-post/1988/WORLD-CLASS-CUSTOMER-SERVICE/
... x No Thanks Loading.. World-Class Customer Service 4/30/2013 by CompleteMarkets Editor , Pamela Millard This content has not been rated yet. WORLD-CLASS CUSTOMER SERVICE &# 160 by Diane Herbert and Pamela Millard &# 160 What sets your agency apart? What do you do better than other agencies? What do you offer that they don't? Why should people buy insurance from you? Everyone in your agency should know intuitively what sets your agency apart from the competition. Diane Herbert and Pamela Millard help you to meet or exceed customer expectations. &# 160 &# 160 When we ask those questions in our consulting practice, the answer is invariably, "Service. We provide great service." When asked what that means, we often hear "We truly care about our clients." "We return phone calls the same day." Or, "A real live person always answers the phone." Although those things are important, we doubt that your clients consider them special. They are (or should be) given. &# 160 In our 20-plus years of consulting with hundreds of independent insurance agencies and talking with thousands of agency personnel, we can count on our fingers and toes the number of times that we've had people give us concrete, meaningful expressions of quality customer service — even when the agency is in fact providing truly exceptional service to their clients. &# 160 In a service-driven environment such as the Independent Agency System, the value of what you provide is determined entirely by the customer's perception. The customer decides what value is. As ...
https://completemarkets.com/Article/article-post/873/Pulling-New-Clients-To-The-Professional-Services-Firm/
... New Clients To The Professional Services Firm
PULLING NEW CLIENTS TO THE
PROFESSIONAL SERVICES FIRM
by John Graham...ing isn't a luxury for professional services - nor is it an option. It's a nec...
https://completemarkets.com/Article/article-post/698/Customer-Service-Mickey-Mouse-Style/
... x No Thanks Loading.. Customer Service, Mickey Mouse Style 4/30/2013 by CompleteMarkets Editor , Karen Flaherty This content has not been rated yet. Ask most agency owners what distinguishes their firm from the competition and the answer is almost always, We give the best service. Yet if you ask them what they mean by service, ' they have a hard time giving an explanation. I've always found it amazing that in an industry where we constantly claim that we sell service, ' we have no common words to define it, no standardized system to measure it, no performance guidelines to enforce it, and no evaluation system to monitor it. More than 65% of the CSRs I've surveyed say they've never attended a workshop or read a book on customer service skills. What's even more astonishing is that the main quality control system for customer service in the agency business is Errors & Omissions insurance. As an industry, we need to do more and do better at service. We should take lessons from customer service leaders like the Walt Disney Co. Disney theme parks get consistently high marks for service, despite the fact that they deliver that service via a young, minimum-wage staff who work in the blazing sun amid continually changing, technically sophisticated attractions, and which cost guests more money in a few hours than most of them earn in an entire week. To further credit Disney, realize that they serve thousands of first-time customers each day plus thousands of repeat customers who expect more and better service with each visit. Our job seems pretty easy in comparison. Our agencies ...
https://completemarkets.com/Article/article-post/1011/COMBINING-INSURANCE-AND-FINANCIAL-SERVICES-REALITY-CHECK/
Combining Insurance And Financial Services: Reality Check
COMBINING INSURANCE AND FINANCIAL SERVICES: REALITY CHECK by Car... year. Trying to combine financial services makes sense on paper. But it̵...
https://completemarkets.com/Article/article-post/607/Walking-The-Talk-When-An-Agency%E2%80%99s-Service-Standards-Fail/
... x No Thanks Loading.. Walking The Talk: When An Agency's Service Standards Fail 4/30/2013 by Al Diamond , CompleteMarkets Editor This content has not been rated yet. Every agent with whom we speak tells us that their primary product is service. The agency provides such a high level of service to its customers that they not only stay with the agency, but are also glad to refer friends and associates to achieve the same levels of service. But what happens when the agent removes the rose-colored glasses to find that the service levels for which they express pride could be chasing clients away instead of keeping them and that the wonderful force of inertia is what keeps the clients? The referrals might be due to clients' telling their friends that their agent's service isn't too bad, ' rather than boasting about super service, ' as the agent would like to believe. We'd like to issue one warning and two tests about walking the talk' when it comes to providing excellent service to your clients. WARNING Don't boast about your service until and unless you've thoroughly tested it. If you or a representative calls your agency 10 times with 10 different issues, problems, changes, or complaints, how many times are you likely to get satisfactory or better service? The best way of testing service is that simple: Make a series of calls to your agency testing a variety of service issues (claims, fast response and call back, correct feedback and answers, etc.) and gauge the results. Don't blame employees if the results aren't to your liking. Use the ...