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.... KEEP AN EYE ON CUSTOMER SERVICE CENTERS Several major companies have opened centers to offer such service support as cla...o says that insurers have opened the centers because the agency/company interf...

.... Dealerships will become service centers. Travel agencies and per...

... to legitimate local businesses to offbeat third-party presidential candidates. More than 90% of television stations now run infomercials-some even running in prime time. It is estimated that more than $1 billion in product sales was generated in 1993- triple the 1988 level. The Home Shopping Network (the nation's largest chain owner of television stations) and its competitor QVC are constant grist for the economic mill, as reported by the Wall Street Journal and the business sections of newspapers throughout the world. What About Insurance? Don't let the national ballyhoo ... television, arrived on the scene, preachers began purchasing half-hour or larger blocks of air time to carry their message to a larger audience, replacing the traditional basket with a plea for donations. Profitable? You bet! Many such ministries built huge cathedrals, multi-media production centers, and even their own television stations from the revenues generated by "religious" infomercials. In the meantime, people marketing products and services just rambled along as usual, purchasing 30- and 60-second time slots for their commercials. For a long time this worked ... No" to all of the questions, congratulations! You're well on your way to attaining "Infomercial Expert" status. A New Version Of An Old Trick Many people tend to credit the origin of infomercials to the old, late-night slicer/dicer and Pocket Fisherman commercials. Granted, some tacky infomercials have taken the slicer/dicer format, but the original infomercials began on a higher ground: religion. Before you haul me off to a padded room, let's define "infomercial."An infomercial is an advertisement for a ...

... triple the 1988 level. The Home Shopping Network (the nation's largest chain ...to agency or real estate broker. A Commercial Lines agency might work up a wor...

...r format works well for selling Commercial clients on the concept of a payroll... adding an endorsement for personal property replacement. It's a good id...

... , should be subject to hard-nosed financial analysis. Claims-adjusting costs are subject to little control in a fully-insured program, but when they're handled by contract adjusters, much can be done in selection, instructions, and monitoring. Insurance premiums are controllable through risk retention, informed shopping, conscientious communications with agents/brokers and underwriters, and loss control. Administrative costs may be controlled through critical analysis of: Jobs that should be done Their importance as expressed in dollars Degree of improvement that could result from informed treatment Balancing and minimizing these interacting ... means of a regular formal report. They must also communicate to others in the organization and get their cooperation in carrying out their portions of the risk-management function. Accounting. In larger entities, the risk manager will be involved in developing charges to various divisions or cost centers. Much of this takes informed judgment. Loss Prevention. Though they can't be an expert in all phases of loss prevention, risk managers should have general knowledge backed by their own loss information. This should enable them to determine the best method of obtaining what ... , wholesalers and service providers. Negotiate lucrative contracts with carriers and wholesalers. Net result. More revenue for your agency! Clients & Prospects will research you, your co-workers and your agency here. The most comprehensive online insurance industry reference library for - Personal Lines Professionals Commercial Lines Professionals Life/Health & Benefits Professionals Online newsletters and content that you can use for your clients and social media efforts. Ability to attach leads and clients to your specific market searches, with e-mail alerts for all the market, articles, blogs and people ...

...through risk retention, informed shopping, conscientious communications with a...charges to various divisions or cost centers. Much of this takes informed judg...

... PLANNING MANUAL - PART 1 It's probable that you'll be swamped by calls from policyholders about what to do before and after a catastrophe. Keep a generous supply of the following four checklists to distribute. You might also print up the checklists in flier form and distribute at shopping malls, supermarkets, parking lots, and so on. What to Do Before a Catastrophe 1. Alert police and fire departments to special conditions, such as an invalid who might require emergency evacuation. 2. Prepare an inventory list of personal valuables, household ... process claims, making copies to serve as duplicates. Our assembly-line operation called for those answering our eight incoming phone lines to take initial claims information, as the others pulled customer files and still others entered policy numbers and coverage descriptions. We moved a disk to the center of the office and designated it an information center. We attached a sample ACORD form for each personal lines company we represent with required claimed information highlighted. Some need only the client's name, policy number, and a description of the damage; others required more information ... , wholesalers and service providers. Negotiate lucrative contracts with carriers and wholesalers. Net result. More revenue for your agency! Clients & Prospects will research you, your co-workers and your agency here. The most comprehensive online insurance industry reference library for - Personal Lines Professionals Commercial Lines Professionals Life/Health & Benefits Professionals Online newsletters and content that you can use for your clients and social media efforts. Ability to attach leads and clients to your specific market searches, with e-mail alerts for all the market, articles, blogs and people ...

...emium is forthcoming. 18. If shopping a renewal for a client and you expec...ed of the consequences. Since 9-11, Property forms have been under the microsc...

... with the insured. Be sure that all payrolls, receipts, sales, and so forth represent the expected amounts for the new year, and prepare the insured for the audit to come, especially if a large additional or return premium is forthcoming. 18. If shopping a renewal for a client and you expect to move the account to a new market, contrast the previous and new carriers' coverages. If your client moves from one of the enhanced BOP programs to what's basically an ISO BOP, there are some significant differences ... client. A client's loss might be your first chance to shine in their eyes. Don't let this opportunity slip away by allowing an uncaring company employee do your job for you. The worst thing you can do is to turn the claim over to a company service center and lose your importance to the client. When a client calls to tell you of a loss, advise, direct, and sympathize — show them everything in its best light, and demonstrate a sense of control. Never advise the insured that you'll try to ... associated with running an agency. You can take steps that will lessen your exposure to E&O . Many are common-sense activities that any professional needs to do anyway. Here are 25 tips toward E&O-proofing your agency: 1. Never, never write a Commercial account without inspecting the risk. This applies to both new business and renewals. If the account is too small to inspect, you would be better off not writing it. If an insured does something you don't know about, or if the building has features ...