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... PLANNING MANUAL - PART 1 It's probable that you'll be swamped by calls from policyholders about what to do before and after a catastrophe. Keep a generous supply of the following four checklists to distribute. You might also print up the checklists in flier form and distribute at shopping malls, supermarkets, parking lots, and so on. What to Do Before a Catastrophe 1. Alert police and fire departments to special conditions, such as an invalid who might require emergency evacuation. 2. Prepare an inventory list of personal valuables, household ... , and equipment so losses can be authoritatively itemized. 3. Keep your insurance coverage current with rising building replacement costs. Make sure you have enough coverage for the furnishings and other items you've purchased since you first bought insurance. And buy Flood and Earthquake insurance, if you're eligible and vulnerable. 4. Review your insurance policy. Are you sure everything important is covered or did your memory play tricks? Keep it in a safe place where it can be retrieved easily after a disaster. Keep a quick-reference list containing your agent's ... process claims, making copies to serve as duplicates. Our assembly-line operation called for those answering our eight incoming phone lines to take initial claims information, as the others pulled customer files and still others entered policy numbers and coverage descriptions. We moved a disk to the center of the office and designated it an information center. We attached a sample ACORD form for each personal lines company we represent with required claimed information highlighted. Some need only the client's name, policy number, and a description of the damage; others required more information ...

... in flier form and distribute at shopping malls, supermarkets, parking lots, and so on. What to Do Before a Catastrophe 1. Alert police and fire departments to special conditions...er who prioritized the remaining tasks and made sure they were completed before less important business was handled. We didn't want to set ourselves...