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... . It defines processes from first customer contact to final service or product delivery. These processes maximize performance in every aspect of timeliness, responsiveness, quality, and cost. The model shrinks cycle times from weeks to days, reduces multiple processing steps to the essential few, maximizes the use of automated systems, eliminates unnecessary paper, and increases the company's capacity to provide flexible, customer-driven products and services at less expense. CREATING THE SYSTEMS MODEL "The leaders of the 21st century will be those companies who find an optimum synergy between the business strategy and an aggressive and innovative exploitation of the potential of information technologies." Unisys Users Association, Executive Committee "Adding high-powered automation to an obsolete operating environment .. is counter productive." Gregory Hackett, "Investment in Technology — The Service Sector Sinkhole?" The systems strategy defines a vision of the future that's consistent with defined business criteria. It provides a consistent set of rules to make system integration and collaboration a reality. It creates a plan for utilizing existing systems and platforms while integrating emerging technology. Most of all, it provides the framework for defining strategic operating solutions. This model integrates systems with staff, customers, and suppliers in a logical way that leverages the power of technology and people. NEXT STEPS Models point the way to where you want to be. Now you need to build them by defining the specific actions needed for the operational models and systems strategy to become a reality. CONCLUSION If your company or agency can accurately paint a picture of how it works today and can accept the truth without value judgments, ...

... include, but are not limited to sinkholes, volcanic eruption, mudslide, lands...