https://completemarkets.com/Article/article-post/2402/Listening-So-What%E2%80%99s-In-It-For-Me/
...that can 'push your buttons.' The skilled listener gets to the real message an...retention tool. Customers want you to care about and acknowledge them. This is...
https://completemarkets.com/Article/article-post/1455/LTC-COVERAGE-COMES-OF-AGE/
...ished. Medicare covers only skilled care for a limited time after hospital confinement. Medicare doesn't cover custodial or intermediate care. LTC insurance is normally under...g LTC coverage as an effective health-care option. To avoid such claims, the N...
https://completemarkets.com/Article/article-post/1369/DEALING-WITH-THE-PUBLIC/
...ce, or issue in question - ask. Be careful to ask in such a way so as not to p...Review your letters for clarity. Read carefully all outgoing correspondence an...
https://completemarkets.com/Article/article-post/1629/MANAGING-RISK-A-GUIDE-FOR-YOUR-BUSINESS-CLIENT-PART-1-OF-4/
...ndemnity provisions that should be carefully worded and supervised. The chief ...to contact for specialized help. Careful attention to loss reserves and a...
https://completemarkets.com/Article/article-post/1913/CUSTOMER-SERVICE-REALITY-CHECK/
...ly observed well educated, highly skilled professionals performing procedures ...nt/customer. The Louisiana Health Care Group slogan bears repeating: ̶...
https://completemarkets.com/company/CompleteMarkets/Articles/content-package/IMMS-Library/TabCategory/article-post/1069/AGENCY-MANAGEMENT-GETTING-TO-THE-NEXT-LEVEL/
... supervisors-who create the motivating environment. Here are some ideas for creating a workplace that motivates employees to take your business to the next level: Create a learning environment. Your staff must learn more than your insurance products and coverage-related issues. Ask yourself what you're doing to help them manage the changes that technology and increased customer expectations have brought upon us. Many shelf-product programs are available to help build this skill, from Stephen Covey courses to Nightingale-Conant audio programs. Although these are excellent tools, nothing is more effective than bringing the learning directly into your organization. You probably already have the resources to do that. Set up coaches and mentors to help people learn and grow. A mentor differs from a coach in that the range of the relationship includes career guidance, personal development, and coaching. ... its programs, the competition, and the general business environment in the area. On the agency side, a seasoned producer may be teamed up with a new recruit. It's easy to appreciate the value of a mentor to the less experienced individual-but the mentor or coach also grows enormously by guiding and observing. Another method of creating a learning environment is to use job assignments to challenge people. Be careful to avoid abandoning them once the assignment is made. After giving someone a challenging job, the manager needs to offer direction and set up check points to give regular feedback that will support and sustain the person through the learning process. This is a good approach when you want to raise an individual's skill level to handle larger accounts or risks in a new industry group. Involve your people. ...
https://completemarkets.com/Article/article-post/2443/The-Seven-Most-Deadly-Sins-Committed-By-Agency-Managers/
...others can achieve their goals and carefully select people whose personal goal...fort is to monitor the sales activity carefully and use the information gather...
https://completemarkets.com/Article/article-post/1371/DONT-FAIL-TO-ADDRESS-CUSTOMERS-WANTS-AND-NEEDS/
...our customers and prospects do not care about you and what you want or need. D...ng customers and prospects and taking care of their needs, you can achieve the...
https://completemarkets.com/company/CompleteMarkets/Articles/content-package/IMMS-Library/TabCategory/article-post/216/Satisfying-The-Customer/
... of American business if we intend to remain competitive in the international market. So why then don't we just do it? Business schools have never treated service as a topic worthy of serious study. The study of finance management, production, and manufacturing leaves us unprepared for the management of service as a product or function. Consequently we have had few good models from which to learn the art and skills of the delivery of high quality service. Fortunately that is all changing. There are several excellent service companies we can use as models to build our own solid foundation for success. L.L. Bean, Xerox, and Federal Express are just a few companies that have moved away from promotional hype and gotten down to the real business of business: satisfying the customer. Although most companies recognize the ... sent to customers to list compliments and complaints. Make sure to devise a method of learning why a customer is no longer doing business with you. An exit interview' with lost customers will be helpful. Customers leave for many reasons. Some move, some no longer need your product, some die. But 68% of the customers you lose, you lose because they perceive that you don't care. They believe you are indifferent to their needs. Think about the last time you were stranded in an airport, or had your wallet stolen, or were ignored by a hotel clerk. Or maybe the time your phone service was mysteriously cut off, or your car wasn't ready when promised. The list could go on and on, but what angers people more than anything is that attitude ...
https://completemarkets.com/Article/article-post/1069/AGENCY-MANAGEMENT-GETTING-TO-THE-NEXT-LEVEL/
...range of the relationship includes career guidance, personal development, and ...b assignments to challenge people. Be careful to avoid abandoning them once th...