https://completemarkets.com/Article/article-post/1802/SEVEN-MANAGEMENT-KEYS-GO-BEYOND-SURVIVAL/
...tional agency value. FIRST KEY: STAFF PRODUCTIVITY PLANNING Despite the ...unts as they are fully handled by the staff. A minimum account size should be ...
https://completemarkets.com/Article/article-post/1453/TRACKING-STAFF-PERFORMANCE/
Tracking Staff Performance
TRACKING STAFF PERFORMANCE Insurance agents have al...insurance marketplace. Together with staff, you can adjust your business stra...
https://completemarkets.com/Article/article-post/2353/Crisis-Management-Plan-Development-Part-1/
..., but are not limited to impact on staff, operating status, third party exposu... life safety, crisis vulnerability assessment, business continuity and financi...
https://completemarkets.com/Article/article-post/2354/Crisis-Management-Plan-Development-Part-2/
...ning responsibilities
Complete staff implementation seminars
Initial c...cy Response Team is composed of local staff and should be prepared for anticip...
https://completemarkets.com/Article/article-post/1853/PATHS-TO-UNDERWRITING-PROFITABILITY/
...ain quality business 4. Interview staff to determine if internal processes or...w up each program regularly with your staff. Implement no more than two to thr...
https://completemarkets.com/Article/article-post/100/Improving-Agency-Morale/
...gular meetings with management and staff to vent concerns, and (3) a policy of...processed in the agency.
2. Encourage staff members to express their concerns ...
https://completemarkets.com/Article/article-post/1980/AND-KARNACK-SAYS-%E2%80%A6/
... at. Look at your staff. Do you have the sales and servic...ok at likely pricing problems. Review staffing issues and training needs. ...
https://completemarkets.com/Article/article-post/233/Agency-Automation-An-E-O-Resource/
...ld help boost productivity, reduce staff dependence on other sources for infor...ient relationships, and/or inadequate staff accountability.
In many such cases...
https://completemarkets.com/company/CompleteMarkets/Articles/content-package/IMMS-Library/TabCategory/article-post/1065/IS-YOUR-BUSINESS-DELIVERING-OUTSTANDING-SERVICE/
... some ways for the people in your organization to stay ahead of the customer service demands they face each day. Outstanding customer service starts at home. If employees are expected to treat customers well, they themselves must be treated well within the organization. Employees treat customers the way they perceive they're being treated by management and by other departments. If the sales department has little respect for the customer service staff, that feeling will be passed directly to the customer. How do your agency staff members treat one another? Customer service is a relationship, not a transaction. Whether on the phone, through E-mail, or in person, the insurance business must be done via relationships. Getting to know your policyholders personally, calling them by name, smiling, making eye contact, and careful listening will ... in the work process. If your CSRs are writing notes to use only for entering the data into the computer, double work is being done. Owners and producers who can't access client data from the computer as easily as they used to get paper files are impeding the workflow process. What internal systems does your agency need to revamp to become productive and customer focused? Develop a measurement tool to assess customer service. Managers and supervisors should conduct an ongoing mix of oral and written surveys with customers. This information provides valuable material from which employees can learn, change, grow, or pat themselves on the back. Follow up immediately on complaints to be sure that they're resolved to the customer's satisfaction. What assessment tools do you use to learn about customer satisfaction? Begin now to focus your ...
https://completemarkets.com/Article/article-post/1992/SWOT-ASSESSING-YOUR-CHALLENGES-AND-OPPORTUNITIES/
...k.” Be sure to involve your staff in determining the agency’s str...