https://completemarkets.com/Article/article-post/2155/Staffing-Smart/
Staffing Smart
STAFFING SMART
by Roy Phillips
Agency profit...shops) to a high of 32 percent (overstaffing in action). If our example agency...
https://completemarkets.com/Article/article-post/2034/STAFFING-PRODUCTIVITY-HOW-DO-YOU-MEASURE-UP/
Staffing & Productivity: How Do You Measure Up?
STAFFING & PRODUCTIVITY: HOW DO YOU MEASURE ...
https://completemarkets.com/Article/article-post/1742/TOP-10-LIST-OF-THINGS-TO-CONSIDER-WHEN-STARTING-A-NEW-AGENCY/
...fied and acquired. 10. STAFFING. Factors important would include: (1...accommodate carriers? 10. STAFFING. As your agency evolves into a ma...
https://completemarkets.com/Article/article-post/240/Developing-A-Marketing-Plan-In-A-Distressed-Agency/
...ive pricing
c. Demographics
d. Staffing
e. Expertise
f. Use of automation ...titive pricing
c. Demographics
d. Staffing
e. Expertise
f. Use of automati...
https://completemarkets.com/Article/article-post/605/The-Service-Ceiling-What-Causes-It-How-to-recognize-it-How-to-break-through-it/
...the $500,000 revenue level, when staffing beyond family members occurs. The tr...ten don't get what you pay for when staffing service positions. Sometimes the ...
https://completemarkets.com/Article/article-post/76/Everyone-Wants-A-Winner/
...for the 'magic bullet' answer to staffing woes, but there's a problem-not many...
https://completemarkets.com/Article/article-post/233/Agency-Automation-An-E-O-Resource/
...rly easy.
One key issue involves staffing. The buyer might be able to take ove...s attrition levels, over (or under) staffing, lack of producer motivation, wea...
https://completemarkets.com/Article/article-post/1684/AGENCY-BROKER-PROFILING/
...ion about principals. 2. Agency-staffing information, describing the position...ffective manner? In a discussion on staffing, how the employees each spend the...
https://completemarkets.com/Article/article-post/998/MANAGING-SMALL-ACCOUNTS/
... sales and servicing of these accounts; and a select group of user friendly' insurance companies with competitive rates and packaged policies. We will address each of these factors in the balance of this newsletter. MANAGEMENT OF SERVICE PERSONNEL The ideal person to staff a small accounts unit is a good personal lines CSR who also has technical experience in commercial accounts. A take charge' personality with a strong sales orientation is important, as is an ability to handle the detailed work involved in rating and policy checking. Several years of both Personal and Commercial lines experience would be beneficial, and the position could provide a promotional opportunity for ambitious CSRs in either department. The job will have more responsibility for handling insureds from start to finish than the average commercial CSR position has, so it must be titled, staffed, and compensated accordingly. This is an Account Executive or Account Manager role more than it is a CSR position. Assigning a junior level commercial person to the lead role in the department could turn out to be disastrous. Set up a job description for the Account Manager position with specific qualifications, the various job responsibilities, and an indication of where the position fits into the overall management structure. Then determine an appropriate salary range. In most cases this will be equivalent to what you would pay a commercial CSR with seven or more years of experience. You might also want to build in a predetermined bonus potential based upon total account retention. If the agency expects the person to handle new sales of this business category in addition to the servicing of existing accounts, provide an incentive for ...
https://completemarkets.com/company/CompleteMarkets/Articles/content-package/IMMS-Library/TabCategory/article-post/2000/AGENCY-TEAM-BUILDING/
... Manager who oversees all operations The Producer who originally writes the account The Department Manager/Supervisor who manages the overall process The Marketing Representative who markets the account The Customer Service Representative (CSR) who services the account The Processor who sets up the account on the computer The Accounting Representative who manages the ongoing billing The Claims Representative who handles losses Think about how your agency is structured. Who's responsible for the tasks just listed? Do you have regular communication with them? Can you work together more effectively to meet the needs of the insured and the agency? Your agency may have separate people handling each of these functions or, as is commonly the case, the CSR handling several functions. Regardless of how your agency is staffed, cooperative interaction between staff members is essential for the business to be handled properly. Each person has a role, and all must perform their part of the process. Remember, documentation and communication go hand in hand. Effective workflow involves equal parts of communication and documentation! Don't allow verbal communication to be your only means of ensuring effective workflow; make sure you take the time to write down the information that needs conveying. Document your conversations, follow up conversations with memos or notes, and take minutes from your meetings for distribution afterwards. Login or Register (for FREE) to gain access to thousands of other great articles. Need more reasons to join? Need insurance for you, your business or your family? Get quality appointments - Save yourself a whole lot of time & ...