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... to help us. Volunteers included the wives of the regional and district underwriting managers and an underwriter trainee for Crum & Forster's regional office, the personal lines underwriter from Amerisure, a personal friend of three members of the Carolinas PIA staff who spent several days offering help to all local members. The majority of our claims were in personal lines, resulting from felled trees, high winds that stripped shingles from roofs and flooding from drenching rains. There has been no preparation for the disaster, other than bringing things like yard furniture inside. So everyone was caught off guard by the severity of the storm. However, one of our carriers, Auto-Owners Insurance Co. had the presence of mind before the storm struck to ship us pre-completed computerized claim forms for each of its policyholders at our ... 1 4/30/2013 10:40:32 PM by CompleteMarkets Editor This content has not been rated yet. DISASTER PLANNING MANUAL - PART 1 It's probable that you'll be swamped by calls from policyholders about what to do before and after a catastrophe. Keep a generous supply of the following four checklists to distribute. You might also print up the checklists in flier form and distribute at shopping malls, supermarkets, parking lots, and so on. What to Do Before a Catastrophe 1. Alert police and fire departments to special conditions, such as an invalid who might require emergency evacuation. 2. Prepare an inventory list of personal valuables, household furnishings, and equipment so losses can be authoritatively itemized. 3. Keep your insurance coverage current with rising building replacement costs. Make sure ...