https://completemarkets.com/Article/article-post/2376/Survey-Your-Customers/
...mers do not buy your products or services - they buy solutions to their proble...rms typically quote a flat rate for services based on the number of people in ...
https://completemarkets.com/Article/article-post/975/AGENCY-COMPENSATION-SURVEY-2/
... x No Thanks Loading.. Agency Compensation Survey 2 4/30/2013 by CompleteMarkets Editor , Carol Hammes This content has not been rated yet. &# 160 AGENCY COMPENSATION SURVEY by Carol Hammes As of this writing, the government has determined that the insurance industry as a whole has 2.2 million workers who earn an average of $37,864. The Property/Casualty industry employs 1,340,500 people at an average salary of $37,844. The various P/C insurance companies have a total of 634,800 people earning an average of $41,273 per year. Agents and brokers employ 705,700 people and pay an average of $35,000 per year, which includes the return on ownership generally taken out by principals of privately held ... be only 0.2% . Advances in technology and office automation as well as business combinations are cited as the major reasons for the projected decrease in the employment growth rate. The projected decrease in jobs over the next several years will have relatively little impact at the individual agency level, except perhaps in the largest brokerage firms. Agency principals will continue to be faced with attracting and retaining good producers and service reps. Even in areas where insurance company mergers and layoffs have put a number of insurance professionals out on the street, finding people with agency sales and service experience is difficult and often very expensive. In the scramble to find someone who knows how to analyze risks and communicate insurance terminology to clients, many agency principals and managers are tempted to offer more than they believe the job is worth ...
https://completemarkets.com/Article/article-post/871/Marketing-Research-Shoot-Yourself-In-The-Foot-Or-Hit-The-Target/
...uite satisfied with our client’s services, they had minimal needs; no amount o...e dissatisfied and wouldn’t use the services of this company again. Reversing ...
https://completemarkets.com/Article/article-post/1910/DESIGNING-EFFECTIVE-SURVEYS/
...vey n: the act or an instance of surveying This article offers ideas... Beyond these efforts, keep asking, surveying, and listening. Engage people in...
https://completemarkets.com/Article/article-post/974/AGENCY-COMPENSATION-SURVEY/
... x No Thanks Loading.. Agency Compensation Survey 4/30/2013 by CompleteMarkets Editor , Carol Hammes This content has not been rated yet. &# 160 AGENCY COMPENSATION SURVEY by Carol Hammes Employee turnover is expensive for an insurance agency. For budgeting purposes in the replacement hiring process, you need to add another 50% of the first-year salary for things such as recruitment expenses, training time, errors made by the new person, and productivity that is lost when experienced workers leave. And now a survey published by George S. May, a personnel-management firm, confirms what we all have been suspecting for some time. It is definitely harder to find qualified employees today than it was even five years ago. Applicants have high expectations for salaries and benefits, but their qualifications and willingness ... urban agency, which had a total of 14.7 people generating $1 ,270,563 in revenues and $86,433 in revenues per employee. Between 27% and 29% of the total number of employees in the survey agencies were involved primarily in sales activities, 14% to 18% were in management, and 53% to 59% of the total employee group were mainly handling service and support functions. The average reported increase in agency salaries was 3.8% in the rural firms and 3.9% in the urban agencies. Over half of the firms said that their percentage increase was the same as it had been the prior year, while one-fourth reported paying a higher increase this year than last. For the past three years, our survey results have indicated that agency raise levels ...
https://completemarkets.com/Article/article-post/1520/GENERAL-OSHA-RECORDKEEPING-REQUIREMENTS/
... Lodging Places (SIC 70); Repair Services (SIC's 75 and 76); Amusement and Recreation Services (SIC 79); and Health Services (SIC 80). EMPLOYERS NORMALLY EXEM...esearch, Management, and Related Services 88 Private Households 89 Miscellaneous Services These exemptions do not excuse...
https://completemarkets.com/Article/article-post/517/E-Mail-Marketing-Dont-Test-%E2%80%94-Survey/
... x No Thanks Loading.. E-Mail Marketing: Don't Test — Survey!4/30/2013 by CompleteMarkets Editor , Patricia Czech This content has not been rated yet. Because of its incredibly low cost, e-mail harbors a temptation that doesn't exist with other media: Forget caution and prudent testing; toss as many e-mails against the wall as possible to see what sticks. Patricia Berry helps you to determine what to emphasize in your e-mail advertising. With the low cost of sending e-mails, people rationalize, saying, "What's the harm (besides wasted time and consumer complaints) in just trying everything and hoping that, eventually, some of it will work?" The ease, speed, and low cost of testing offers and copy on the Internet means that many companies are basing their ... ., (702) 458-9833, e-mail [email protected] , or Web site www.UltimateInsuranceResource.com. Login or Register (for FREE) to gain access to thousands of other great articles. Need more reasons to join? Need insurance for you, your business or your family? Get quality appointments - Save yourself a whole lot of time & money when you use our directory of carriers, wholesalers and service providers. Negotiate lucrative contracts with carriers and wholesalers. Net result. More revenue for your agency! Clients & Prospects will research you, your co-workers and your agency here. The most comprehensive online insurance industry reference library for - Personal Lines Professionals Commercial Lines Professionals Life/Health & Benefits Professionals Online newsletters and content that you can use for your clients and social media efforts. Ability to attach ...
https://completemarkets.com/Article/article-post/698/Customer-Service-Mickey-Mouse-Style/
... them what they mean by service, ' they have a hard time giving an explanation. I've always found it amazing that in an industry where we constantly claim that we sell service, ' we have no common words to define it, no standardized system to measure it, no performance guidelines to enforce it, and no evaluation system to monitor it. More than 65% of the CSRs I've surveyed say they've never attended a workshop or read a book on customer service skills. What's even more astonishing is that the main quality control system for customer service in the agency business is Errors & Omissions insurance. As an industry, we need to do more and do better at service. We should take lessons from customer service leaders like the Walt Disney Co. Disney theme parks get consistently high ... x No Thanks Loading.. Customer Service, Mickey Mouse Style 4/30/2013 by CompleteMarkets Editor , Karen Flaherty This content has not been rated yet. Ask most agency owners what distinguishes their firm from the competition and the answer is almost always, We give the best service. Yet if you ask them what they mean by service, ' they have a hard time giving an explanation. I've always found it amazing that in an industry where we constantly claim that we sell service, ' we have no common words to define it, no standardized system to measure it, no performance guidelines to enforce it, and no evaluation system to monitor it. More than 65% of the CSRs I've surveyed say they've never attended a workshop or read a book on customer service skills. What's ...
https://completemarkets.com/Article/article-post/968/AGENCY-COMPENSATION-SURVEY-3/
... x No Thanks Loading.. Agency Compensation Survey 3 4/30/2013 by CompleteMarkets Editor , Carol Hammes This content has not been rated yet. AGENCY COMPENSATION SURVEY by Carol Hammes Doing what you've always done in terms of raises and bonuses might not be giving you the bang for the buck' that it used to. This document by Carol Hammes tells you how to improve employee loyalty in ways that are fair to everyone. &# 160 The average independent agency spends between 62.2% and 66.3% of revenues on compensation. Because this is your firm's largest single expense, it's essential to make sure that you're spending it wisely. Although the bloom on the dot-com rose has faded, plenty of firms can still afford to offer salaries far higher than the average independent agency can afford. ... , not medians, from throughout the nation. Aside from top management positions, agency size has very little bearing on the results because smaller agencies in a marketing area have to offer salaries competitive with the larger ones. In reviewing the survey results, be sure to take into account adjustments for nontraditional job descriptions, as well the fact that job positions in insurance agencies aren't standardized. What a Customer Service Rep does in one agency might be entirely different in another, ranging from strictly clerical work to that of a highly educated professional. According to Department of Labor salary data, a number of states have average per capita incomes significantly higher or lower than the norm. This table will help you adjust the national results to fit your marketing area. States not shown on the chart have per capita ...
https://completemarkets.com/Article/article-post/1038/FROM-GOOD-TO-GREAT-ONE-AGENCYS-ODYSSEY-TO-IMPROVED-CUSTOMER-RELATIONS/
...facturer, now uses fax-on-demand services with several of his vendors. So awar...descriptions of agency products and services. After listening to any descripti...