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...itions. Think about part-time or temporary positions to start. With the right ...

... more important. Not only do you need well-trained staff, but they might require additional training to handle the new challenges. Be prepared to add to your staff as needed. If you succeed in retaining clients, your revenues will support additions. Think about part-time or temporary positions to start. With the right kind of planning for training and allocation of duties, this can be a cost-effective way to build for the future. PREPARE YOUR CUSTOMERS One of the most important roles you play is to educate the insurance buyer. Make sure ... the pricing trends. Even though they might need some help organizing their thoughts about it, they can help you identify your most competitive markets and your biggest problems. Look at your customers. Are there particular customer segments that'll be most affected by pricing and placement problems? Many agencies already rank their customers based on their importance to the agency (revenue size, centers of influence, and so forth) . This year you should also rank your customers based on the impact of the marketplace — pricing increases and problems finding ... :42:47 PM by CompleteMarkets Editor , Pamela Millard This content has not been rated yet. ‘AND KARNACK SAYS … ' by Diane Herbert and Pamela Millard Take a close look at your capacity and take the steps needed to position your agency for the wild ride ahead. NO SURPRISES! We don't need a crystal ball to tell us we're living in challenging times. Regardless of market conditions, preparation is everything. The best way to keep your agency healthy is to clearly identify potential problems and prepare ...