https://completemarkets.com/company/CompleteMarkets/Articles/content-package/IMMS-Library/TabCategory/article-post/156/Let%E2%80%99s-Take-A-Rest/
... advance just to make sure they stay with us. We're pounding the pavement. We're developing our marketing plan, we're making employees accountable. We're setting yearly account review appointments. We're doing account rounding. The list seems to go on forever. Remember to take time out just for you – and check the "temperature" of your staff to make sure everything is okay in their world. Life is so short that we need to keep a positive attitude. Sometimes this is hard, but it's essential. Several years back I asked agents at a workshop what they were doing to keep their employees happy. Here (in no particular order) are a few of the ideas they offered: Let your people know they're doing a good job. Thank them! We have a massage therapist give 15-minute massages, about twice a year. We have flexible hours. Fifteen minute massages during stressful times (360 conversion, end of the year) . Flexibility in hours/days off (flex-time, four-day work week, off early to get kids off bus, etc.) . Buy ice cream or some special treat for all employees once a month. Vacation time. Luncheon, surprise treats (Dairy Queen), drawings for prizes. Allow CSRs to work a day or two per week from home Celebrate – Spring, Fall, Summer, Winter, special lunches, time off. Hand out the book, Who Moved My Cheese? to help deal with changes. Reward with Casual Dress-down Stickers. Offer Early Fridays, casual day on Friday. Recognize their accomplishments ...
https://completemarkets.com/Article/article-post/156/Let%E2%80%99s-Take-A-Rest/
... advance just to make sure they stay with us. We're pounding the pavement. We're developing our marketing plan, we're making employees accountable. We're setting yearly account review appointments. We're doing account rounding. The list seems to go on forever. Remember to take time out just for you – and check the "temperature" of your staff to make sure everything is okay in their world. Life is so short that we need to keep a positive attitude. Sometimes this is hard, but it's essential. Several years back I asked agents at a workshop what they were doing to keep their employees happy. Here (in no particular order) are a few of the ideas they offered: Let your people know they're doing a good job. Thank them! We have a massage therapist give 15-minute massages, about twice a year. We have flexible hours. Fifteen minute massages during stressful times (360 conversion, end of the year) . Flexibility in hours/days off (flex-time, four-day work week, off early to get kids off bus, etc.) . Buy ice cream or some special treat for all employees once a month. Vacation time. Luncheon, surprise treats (Dairy Queen), drawings for prizes. Allow CSRs to work a day or two per week from home Celebrate – Spring, Fall, Summer, Winter, special lunches, time off. Hand out the book, Who Moved My Cheese? to help deal with changes. Reward with Casual Dress-down Stickers. Offer Early Fridays, casual day on Friday. Recognize their accomplishments ...
https://completemarkets.com/Article/article-post/38/Small-Deposits/
...to relationship consultants and therapists:
The Golden Rule: Do unto othe...
https://completemarkets.com/Article/article-post/589/The-Ten-Commandments-Of-Customer-Service/
... career. If that's the case, you've got to ask yourself why you should be stuck in their career? Your only mistake was to hire them. Career-adjustment' may be a negative term, but some employees who have been let go eventually thank the agency owner for getting them to move from a job they hated to another that they better enjoyed. Other employees need motivational efforts, including a break from the routine every once in a while (for instance, Surprise, you have tomorrow off! ') , little contests that put some fun back into work, and departmental or agency events that relieve tension and give employees something to look forward to once a month (picnics, potluck lunches, speakers, and so on) . We even know one agency who brought in a physical therapist for midday massages for those who wanted one. IX. Be proud of your agency-but never satisfied. This ties in with continuous improvement but refers more to the agent's attitude with him- or herself, the staff, the agency, the industry, and so forth. Stinkin' thinkin' has brought down more agents than bad business ever did. Whether you have the best agency in the country, the city, or the block, be proud of what you and your staff have accomplished-not upset with your deficiencies. Don't put on rose-colored glasses and call a jackass a thoroughbred. Almost every agency has strengths that deserve pride, but most overlook their strengths. They concentrate instead on their weaknesses-which will prove to be a self-fulfilling prophecy. If you think of yourself and your agency as a failure ...
https://completemarkets.com/Article/article-post/1293/CONVALESCENT-AND-NURSING-HOMES-YOU-PROVIDE-CARE-SO-DO-WE/
...s nurses, doctors, and physical therapists. Everyone is vulnerable to a liabil...
https://completemarkets.com/Article/article-post/2651/HMO-PPO-AND-POS-PROS-AND-CONS/
...fessionals (physicians, nurses, therapists, etc.) and facilities (hospitals, c...
https://completemarkets.com/Article/article-post/2779/How-To-Ensure-Your-Healthcare-Business-Stays-Profitable/
... a healthcare business, balancing maximizing your profits while maintaining a high level of affordable care can be difficult. However, you can implement a few changes to make this process much more manageable. Look at Your Pricing One of the biggest mistakes any business can make is not finding the balance between profitable and enticing pricing. There is a big difference between knowing the value of something and potential clients agreeing with that value. When you evaluate pricing and cost within your service charges, ABA billing , or medication prices, you must regularly adjust pricing to remain appealing to your target demographic. Improve Patient Support & Loyalty Whether you operate a general or a psychology practice, client loyalty is essential. Much like any other type of business, you want to ensure that when someone is sick, needs a therapist, needs physiotherapy, or whatever it may be, they use your services. It is also essential to maintain high standards when it comes to client support and service. Are they tended to quickly and efficiently? Do you provide additional help? You want your clients to know that you can help them no matter what and do it in a way that keeps them coming back when needed. Add Services You Regularly Refer Out While this may be difficult due to budget or building constraints, being able to add services you would typically refer out is a brilliant way to boost profits and client loyalty. Adding something small, like an additional piece of equipment, can expand your services. As mentioned, this will all depend on the service you already offer and any constraints you may have, ...
https://completemarkets.com/Article/article-post/379/To-Owners-Only-Face-Your-Problems-Creatively/
... discussion of messengers, from therapists to male sex symbols, we decided on ...
https://completemarkets.com/Article/article-post/515/Selling-Hope/
... purchasing cosmetics, visiting therapists, and cheering sports teams. Hope is...
https://completemarkets.com/Article/article-post/586/The-10-Commandments-Of-Customer-Service/
... in their career. However, why should you be stuck in their career? Your only mistake was to hire them with that type of attitude. Although "career adjustment" might be a negative term, some employees who have left by that route have eventually thanked the agency owner for the crisis that moved them from a job they hated to another that they enjoyed. Other employees need some motivational efforts, including a break from the routine every once in a while (i.e. "Surprise, you have tomorrow off!"), contests that put some fun back into work, and department or agency-wide events once a month that relieve tension and give employees something in which to look forward (picnics, pot-luck lunches, speakers, etc.) . One agency even brought in a physical therapist for anyone desiring a midday massage. 9. Be proud of your agency ? but never satisfied. This ties in with Commandment # 5 (Continuous Improvement), but refers primarily to your attitude toward yourself, your staff, the agency, the industry, etc. "Stinkin' thinking" has brought down more agents than bad business ever did. Whether you have the best agency in the country, the city, or on the block, be proud of what you and your staff have accomplished, not upset with your deficiencies. Although you don't want to put on rose-colored glasses and call a jackass a thoroughbred, almost every agency we've encountered had many strengths that deserved pride. Most overlooked their strengths because they concentrated on their weaknesses. Unfortunately, the self-fulfilling prophecy becomes real. ...