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... job seekers: The high hurdle of transferable experience. Whether it’s an indi...tably others will come out with the stations they listen to as the ones that s...

...nt properly, often all the money transferred to the general account is then us...

... Maybe your job is answering and transferring calls. Whatever the situation, t...

... /high dollar transaction, such as a car purchase, funds can be verified with the bank during normal business hours or through an automated telephone balance inquiry system after the bank is closed. In a low dollar/high volume operation, such as a grocery store, the vendor can purchase insurance through a check verification or guarantee company, although it's always more cost effective to train clerks than to transfer risk through the purchase of insurance. The low volume/high dollar business should never find itself stuck with a bad check. With automated account information available by telephone 24 hours a day, obtaining proper identification of the remitter and physically inspecting the check will catch 99.99% of bad checks. But this doesn't take human nature into account. People are social creatures - we like to do business ... those names. A new account can drain a bank as criminals deposit a counterfeit check and then draw on it before the fraud is discovered. To stop this, banks increasingly require at least two pieces of personal identification on each new account. Some also delay ordering checkbooks and issuing of ATM cards until the account holder's references have been verified. Individuals should benefit from check guidelines issued by the Financial Stationers Association (FSA), a trade group based in Washington for check printers. The FSA's recommendations include using microprinted data and a lightly printed security screen that can't be picked up by a color copier or laser scanner. Checks bearing these marks will have the padlock symbol on the front. Some institutions now require customers to order checks from the bank's vendor. Preventing access to basic information and check ...

...ffective to train clerks than to transfer risk through the purchase of insuran...shed, along with a secure method of transferring this information. Such techno...

...ed accounts”? Everybody.) Let me transfer you to the ‘new billing de...on.” (Notice we didn’t say, “Let me transfer you to the company,” although thi...

... practice you'll develop a telephone success strategy which will boost your self-confidence and build strong, lasting and professional relationships with the customers your agency serves. What Is the Telephone? The agency telephone is many things to many people, and your use of it probably depends to a great extent on your job description. Perhaps you talk mostly to insurance companies or to clients. Maybe your job is answering and transferring calls. Whatever the situation, the telephone is a vital component of any job assignment. Although there are days we wish it would stop ringing, consider what would happen if it did. A day without the telephone would give you a chance to catch up on your workload without interruption and without adding new work to do. It would allow you some peace and quiet from the ever-demanding customers ... is a very valuable and effective job aid. Our challenge is to use it effectively and efficiently. Every telephone call presents a new opportunity to help your agency achieve its goals and objectives. Each call will be different from the one before it. The telephone constantly challenges our flexibility, creativity and stamina. First Impressions Whether you answer the telephone for the entire agency or just your department or work station, it allows you to control the image the customer will have of your office. What we say, or do not say, gives an impression. The impression we should strive to give first and foremost is one of efficiency. When you answer the phone you need to let the caller know you're ready and willing to help. If you are a new employee, your supervisor will explain ...