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... Articles by CompleteMarkets Editor Comments (0 ) Auto-Rv This content has not been rated yet. CompleteMarkets Editor 4/30/2013 10:37:33 PM AUTO-RV Dear (Customer Name): It's almost time to pack up the family and head for your favorite vacation spot - or visit someplace new. And it's so easy to do with your RV. But your recreational .. All Articles by CompleteMarkets Editor Comments (0 ) Beware The Outdated Shareholders Agreement This content has not been rated yet. CompleteMarkets Editor , Kevin Stipe ... INSURANCE Dear (Customer Name), Isn't it worth a few moments of your time to learn whether you're paying more than you need to for Automobile insurance? (Your Agency Name) will answer that .. All Articles by CompleteMarkets Editor Comments (0 ) Auto Rental Reimbursement This content has not been rated yet. CompleteMarkets Editor 6/27/2014 12:00:00 AM Dear (Customer Name), WHAT IS RENTAL REIMBURSEMENT? As your insurance adviser, we have a basic responsibility to see that you receive the ... Local Specialists" This content has not been rated yet. CompleteMarkets Editor 4/30/2013 10:37:47 PM APARTMENT OWNERS - WE'RE THE LOCAL SPECIALISTS' Dear (Customer Name): YOU'VE GOT MORE TO WORRY ABOUT . . . than the average property owner - if you're not insured with (Your Agency .. All Articles by CompleteMarkets Editor Comments (0 ) Auto Insurance This content has not been rated yet. CompleteMarkets Editor 4/30/2013 10:37:33 PM AUTO INSURANCE Dear (Customer ...
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... pleasurable but not productive job," Timm says. Safeco's service center employees in Portland do a better job, he claims, because they're always available via a toll-free number, something he can't offer. "Our clients can call from Hawaii or California when they're on vacation with questions on rental cars. "I hate to admit it, but frankly the service center is better in most cases," he adds. "You think you're such a darn good service provider, but the fact is that I sat and listened to ... service center folks, and they are friendlier and give more consistent service." "The customer service center is the most serious threat to the Independent Agency System," counters Eidson, who says that insurers have opened the centers because the agency/company interface hasn't moved fast enough. "We aren't in manufacturing; we don't make widgets. We're in the service business. We might be poor salesmen, but by and large the Independent Agency System does a super job on service. Otherwise we'll have to be like car salesmen ... OF CO-OP ADVERTISING To produce warm leads, companies are often willing to share the cost of direct mail and advertising. A close partnership with Safeco has allowed Timmco Agency to send out 100,000 direct-mail pieces in one year. George Johnson, vice president of Safeco's Property & Casualty marketing, says that a typical mailing goes to 10,000 addresses that an agent is targeting. The average response is 4%, of which 15% to 20% can be converted to sales. Some companies will also co-op programs to cross-sell ...