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...nies the cleaning and storage of valuable fur items. Award for the plaintiff (...nt is that it should exist. Innovation and creativity have no place in the she...

... items in. The system can store various checklists that have been used to evaluate the exposure, any correspondence from insurance companies and insureds, as well as letters from the agency. Because these records are stored by date, no one can change the date — a valuable feature in the event of an E&O claim. &# 160   On the downside, many employees I spoke with said that they're reluctant to give the system a fair chance because they didn't understand it. Be sure to ... impact on their E&O exposure. This article by Curtis Pearsall will focus on the potential impact of agency automation on E&O claims. &# 160 &# 160 Going back to the late 70s and early 80s, I can remember a slogan "Paper free in 83." Many would argue that we're worse today than before. Yet for many agencies, the move to transactional filing has been a giant step forward. Essentially this technology involves the elimination of paper files. Paper that would normally be included in ... insured's file now goes to an electronic folder marked with the date of the transaction. To review a file, you go into your computer system and examine the various transactions, with each showing the date that it was requested, handled, etc. &# 160 The benefits of transactional filing include: &# 160 With the proper training to ensure that the staff understands the system/concept, morale is almost always enhanced. Think about it. Would your attitude be different if you came into work and there were no files ...

...aster won't destroy the agency's valuable files. Employee benefits. This d...ur staff early on to gain their buy-in and working together to address proble...

...ake care of priority items before moving on to the backlog items. However, we ...y) to begin an effective documentation and follow-up process. Go for it.

... actual cases from our files. Case No. 1: Failure to Obtain the Proper Coverage The insured had requested the agent to find appropriate coverage for his fur-cleaning firm. Unfortunately, the agent did not pursue the Bailee insurance resource that accompanies the cleaning and storage of valuable fur items. Award for the plaintiff (insured) . If that sounds like a simple mistake, take a look at this error in obtaining the proper coverage: Case No.2: Failure to Obtain Proper Coverage To maintain his business relationships with clients, the insured ... to keep track of everything we are supposed to do in our duties to perform' for the insured; and 5. An expert witness who unravels the allegations of the plaintiff when things go wrong. Just what is a systemic operational plan? The vast quantities of paper from insurance agencies alone must account for the depletion of our national forests. As a friend of ours says, where there's paper, there's trouble. He's a plaintiff attorney, and he's right. Attorneys and consultants in E&O cases search for tracks' ... paper trails (or lack of such) . And problems invariably begin with the absence of a system. A system is an established procedure for accomplishing designated tasks. It is goal-driven, and must have the dynamic quality of change. Let's begin with the engineering of a system tailored to the general business community. Goal-generated tasks that business have in common include the development of products and/or services, for presentation to potential/existing customers, through a product-delivery system, with financial accountability serving as a barometer of success. All ...

... and follow up consistently — every time — we build trust with our clients. You have the tools you need today (right in your agency) to begin an effective documentation and follow-up process. Go for it. The goal of the CompleteMarkets editor is to bring valuable content to the CompleteMarkets members. Providing content to insurance professionals to enhance their sales process, increase revenue streams, understand their clients and provide value to their agency. Login or Register (for FREE) to gain access to thousands of other great articles. Need ... as carriers are not only downloading data, but also sending us policies and endorsements electronically. We receive newsletters and announcements online. We can even go to meetings online! And, to top it all off, we still receive snail mail — mounds and mounds of paper. This information overload has serious implications. Failure to respond to a client or carrier request can be harmful from both an E&O and a client service perspective. Information overload can cause us to become lax about documenting conversations or attaching e-mails. E-mails stored ... follow-up X Endorsements to order X Endorsements to process X Carrier additional info requests X Figure 1: Sample priority list, which could be found on any CSR's desk. When you look at transactions this way, the solution seems easy: Take care of priority items before moving on to the backlog items. However, we all know it's never that simple. Information overload comes into play because requests come to us in so many different ways — by phone calls, voice mail, e-mail, faxes, and occasionally, in person. ...