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...nies the cleaning and storage of valuable fur items. Award for the plaintiff (...nt is that it should exist. Innovation and creativity have no place in the she...

... items in. The system can store various checklists that have been used to evaluate the exposure, any correspondence from insurance companies and insureds, as well as letters from the agency. Because these records are stored by date, no one can change the date — a valuable feature in the event of an E&O claim. &# 160   On the downside, many employees I spoke with said that they're reluctant to give the system a fair chance because they didn't understand it. Be sure to ... impact on their E&O exposure. This article by Curtis Pearsall will focus on the potential impact of agency automation on E&O claims. &# 160 &# 160 Going back to the late 70s and early 80s, I can remember a slogan "Paper free in 83." Many would argue that we're worse today than before. Yet for many agencies, the move to transactional filing has been a giant step forward. Essentially this technology involves the elimination of paper files. Paper that would normally be included in ... insured's file now goes to an electronic folder marked with the date of the transaction. To review a file, you go into your computer system and examine the various transactions, with each showing the date that it was requested, handled, etc. &# 160 The benefits of transactional filing include: &# 160 With the proper training to ensure that the staff understands the system/concept, morale is almost always enhanced. Think about it. Would your attitude be different if you came into work and there were no files ...

...ne can change the date — a valuable feature in the event of a...Insurance Co. E&O Bulletin and is reproduced with permission.

...ake care of priority items before moving on to the backlog items. However, we ...y) to begin an effective documentation and follow-up process. Go for it.

... and follow up consistently — every time — we build trust with our clients. You have the tools you need today (right in your agency) to begin an effective documentation and follow-up process. Go for it. The goal of the CompleteMarkets editor is to bring valuable content to the CompleteMarkets members. Providing content to insurance professionals to enhance their sales process, increase revenue streams, understand their clients and provide value to their agency. Login or Register (for FREE) to gain access to thousands of other great articles. Need ... as carriers are not only downloading data, but also sending us policies and endorsements electronically. We receive newsletters and announcements online. We can even go to meetings online! And, to top it all off, we still receive snail mail — mounds and mounds of paper. This information overload has serious implications. Failure to respond to a client or carrier request can be harmful from both an E&O and a client service perspective. Information overload can cause us to become lax about documenting conversations or attaching e-mails. E-mails stored ... follow-up X Endorsements to order X Endorsements to process X Carrier additional info requests X Figure 1: Sample priority list, which could be found on any CSR's desk. When you look at transactions this way, the solution seems easy: Take care of priority items before moving on to the backlog items. However, we all know it's never that simple. Information overload comes into play because requests come to us in so many different ways — by phone calls, voice mail, e-mail, faxes, and occasionally, in person. ...

... and follow up consistently — every time — we build trust with our clients. You have the tools you need today (right in your agency) to begin an effective documentation and follow-up process. Go for it. The goal of the CompleteMarkets editor is to bring valuable content to the CompleteMarkets members. Providing content to insurance professionals to enhance their sales process, increase revenue streams, understand their clients and provide value to their agency. Login or Register (for FREE) to gain access to thousands of other great articles. Need ... as carriers are not only downloading data, but also sending us policies and endorsements electronically. We receive newsletters and announcements online. We can even go to meetings online! And, to top it all off, we still receive snail mail — mounds and mounds of paper. This information overload has serious implications. Failure to respond to a client or carrier request can be harmful from both an E&O and a client service perspective. Information overload can cause us to become lax about documenting conversations or attaching e-mails. E-mails stored ... follow-up X Endorsements to order X Endorsements to process X Carrier additional info requests X Figure 1: Sample priority list, which could be found on any CSR's desk. When you look at transactions this way, the solution seems easy: Take care of priority items before moving on to the backlog items. However, we all know it's never that simple. Information overload comes into play because requests come to us in so many different ways — by phone calls, voice mail, e-mail, faxes, and occasionally, in person. ...