https://completemarkets.com/Article/article-post/2174/Help-Your-Employees-Help-Themselves/
... x No Thanks Loading.. Help Your Employees Help Themselves 3/9 /2015 by Don Phin This content has not been rated yet. HELP YOUR EMPLOYEES HELP THEMSELVES by Don Phin More and more employers are discovering the advantages of helping employees through today's rough times. Don Phin explains how Employment Assistance Programs (EAPs) and Dependent Care Services can provide unique value-added benefits for both you and your employees. EMPLOYMENT ASSISTANCE PROGRAMS Today's employers face more workforce challenges than ever — many of them because of problems that employees face in their personal lives. Employee Assistance Programs can help. EAPs provide face-to-face clinical counseling for such issues as relationship concerns, family problems, stress, workplace problems, and alcohol/chemical dependency. These programs also provide telephone consultations and information for such life-management issues' as financial ... , finding providers for child or elder care, tax issues, legal advice, organizing personal affairs, and pre-retirement planning. The information that employees share with an EAP is strictly confidential and not shared with the employer. Considering the fact that substance abuse alone costs businesses more than $120 billion a year in lost productivity, an EAP program can be highly cost effective. EAPs have led to significant reductions in use of sickness benefits, work-related accidents, Workers Compensation claims, and employee conflict. The three largest EAP providers are: Magellan ( www.magellan.com ), with 14 million total lives covered, ComPsych Corp ( compsych.com ), with 7 million total lives covered, and CIGNA ( www.cignabehavioral.com ), with 4 million total lives covered. DEPENDENT CARE SERVICE PROVIDERS Increasing demand for child and elder care has ...
https://completemarkets.com/Article/article-post/914/STRESS-IN-THE-WORKPLACE/
... . Handling Stress Organizational interventions include: Providing a safe environment Improving communication Including employees in decision making Assessing and modifying the job Developing peer support groups, quality circles, etc. Coping strategies include: Avoidance and escape Hobbies and recreation Reading and music Emotional discharge: drinking heavily, smoking, abusing drugs, overeating Social support and supportive relationships Relaxation Assertiveness training Off-the-wall behavior Self control Exercise Lifestyle management Humor Employee assistance programs Worker Empowerment Giving employees the authority to make their own decisions and perform their own tasks is crucial to maintaining their well-being. Freedoms characteristic of a good job include: self-paced work, participation in decision making (planning, problem solving, and working methods), influence on production quantity and quality, control over hours and rest breaks, and ability to move around physically. The Dilemma of ... x No Thanks Loading.. Stress In The Workplace 4/30/2013 by CompleteMarkets Editor , Bill Grieb This content has not been rated yet. STRESS IN THE WORKPLACE by Bill Grieb We spend a major portion of our adult lives at work. Work can be both rewarding and stressful. Occupational stress is frequently associated with poor mental health, such as depression, breakdown, and psychosocial disability-as well as with cardiac disease, absenteeism, low productivity, alcoholism, drug abuse, family violence, and divorce. Stress results from the individual worker's reaction to a variety of factors. High-stress jobs are often characterized as having high psychological demand and low decision latitude. The personality of the individual and his family and social situation positively or negatively affect the impact of these factors. Studies show that workers ...
https://completemarkets.com/Article/article-post/2565/Develop-a-Telephone-Prospecting-System-for-Amazing-Results/
... x No Thanks Loading.. Develop a Telephone Prospecting System for Amazing Results 2/20/2018 by CompleteMarkets Editor , Kris Woods This content has not been rated yet. After an automated sales center is up and running, it's up to producers to act on the qualified leads that the sales center coordinator, assistant, and support staff have worked on. Prospecting is an old term; replace it with "business development." Business development requires a positive attitude, confidence, and discipline. The business development mind-set can be picked up by anyone who has a desire to step to the front line and just do what must be done. Commit to a business development plan of action, then organize and follow through. For example, track the logical order of the following scenario: A ... couples in your neighborhood for years packaging their Homeowners and Auto coverages. This creative packaging allows a lot of insurance dollars to stay in your pocket with no reduction in the protection that gives you peace of mind. Try the following for Life insurance: Our agency has a dynamic Mortgage Term policy that allows you to receive all of your insurance dollars back if you pay off the home. Many people live to pay mortgages and have commented that the return of premium coupled with the peace of mind makes the idea well worth their time. Scripts are tools to use when speaking not only to the decision-maker, but to the gatekeeper as well. Don't use a script with a gatekeeper before determining that the gatekeeper is authorized to question you. If he/she only takes messages for the decision-maker, ...
https://completemarkets.com/Article/article-post/809/Long-Term-Care-Insurance-Another-Cross-Marketing-Door-For-P-C-Agencies/
...dult day care, home health care, assisted living facilities, and other related benefit...
https://completemarkets.com/Article/article-post/919/FIRST-AID/
... x No Thanks Loading.. First Aid 4/30/2013 by CompleteMarkets Editor , Bill Grieb This content has not been rated yet. FIRST AID by Bill Grieb This article discusses medical assistance and first aid requirements. GISO 2400 requirements are listed at the end. MEDICAL ASSISTANCE Employers who are not near an infirmary, clinic, or hospital should have someone on-site trained in first aid, backed by medical personnel readily available for advice and consultation. Written procedures should be developed for medical emergencies. It is essential that first aid supplies are available to the trained medical personnel, that emergency phone numbers are placed in conspicuous places near or on telephones, and that prearranged ambulance services are available for any emergency. FIRST AID KITS Every organization should have a first aid kit available. It does not ... first aid kit designed by Howard Burkhart to meet the needs of an office of up to 50 people. The kit costs $148. It is a heavy-gauge two-shelf steel-welded cabinet, 15 X 10 X 5 inches, finished with acid- and rust-resistant enamel. PERSONAL PROTECTION Employees exposed to accidental chemical splashes, falling objects, flying particles, unknown atmospheres with inadequate oxygen or toxic gases, fires, live electrical wiring, or similar emergencies need personal protective equipment, including: Safety glasses, goggles, or face shields for eye protection Hard hats and safety shoes Properly selected and fitted respirators Whole body coverings, gloves, hoods, and boots Body protection for abnormal environmental conditions such as extreme temperatures EMERGENCY RESPONSE HANDBOOK SIC has developed a 130-page emergency response handbook that provides emergency first aid guidelines and 60 emergency ...
https://completemarkets.com/Article/article-post/1805/ENHANCING-AGENCY-VALUE-WHAT-THE-MARKETING-MANAGER-CAN-DO/
...ned as earning a high standard of living for as long as the principal remains ...mething more than a high standard of living through self-employment. Value in ...
https://completemarkets.com/Article/article-post/1364/NEW-WAYS-TO-DISTRIBUTE-WORK-LOADS/
... x No Thanks Loading.. New Ways To Distribute Work Loads 4/30/2013 by CompleteMarkets Editor This content has not been rated yet. NEW WAYS TO DISTRIBUTE WORK LOADS A customer's name shouldn't matter when they're calling for assistance! Most CSRs have an assigned section of the alphabet for which they are responsible. This method of work distribution began many years ago when: (1 ) companies started offering packaged policies, ' combining Property with Casualty, and (2 ) when agencies could no longer afford to have internal coverage specialists, ' such as an Auto person, a Workers Comp person, and a bond specialist. CSRs got better at cross-training and coverage knowledge, and today can do it all! Many agencies today distribute work using an alphabetical split. This seems logical (and ... on the phone. Automation systems can monitor workloads by transaction, so that an impartial distribution of time and talent can be maintained. But won't clients get upset when they have to talk to so many different people? Not if each client is treated by each contact employee with a sincerely helpful attitude. The team approach to customer service can only make the customer feel great! Demographic Profile Where people live, work, and play may dictate how they'll be serviced best by a particular customer service rep in your agency. A database should allow CSRs to run this sort of profile and enable a matching personality within the office. Account Size Commercial Lines work distribution has been determined in many agencies by size of account. Work distribution can also be determined on the basis of premium or commission income per ...
https://completemarkets.com/Article/article-post/1849/REACHING-OUT-TO-SELL-SOMEONE/
... for any kind of business or firms that specialize in lead generation for insurance agents. Tel-America Telemarketing of Franklin Square, New York, will do telephone prospecting for agents, typically for a six-week period, for an hourly charge of $30 to $34. Sidney Communications of Pittsburgh can be retained for a lead-generation program at a hourly charge of $26 to $38. Additional sources for telemarketing assistance are certain insurance carriers. For example, State Auto Cos. offers telemarketing training to independent agents who sells its products. Crum & Forster sells a direct mail program designed for telemarketing by insurance agents called Xdate Xpress. Once an agent selects a target market, Crum & Forster will send out letter to prospects telling about the firm and to expect a telephone call from the agent shortly. The company ... telemarketing program that is designed to provide free, no-pressure insurance information to consumers that still nets prospects for area independent agents. Prospects receive a brochure in the mail that invites them to call an 800 number for recorded information on 20 types of insurance or a particular independent agent. After providing information on a certain insurance product selected by the caller, the recording then offers to connect the caller with a live agent (who mailed the brochure) by punching 1. Wishphone, the Huntingdon Valley, Pennsylvania, company that operates the service for Aetna, says 25 percent of the callers ask to be connected to an agent. The charge for the service, including personalized brochures, 800 service and life-call transfers to the agency, is $199 a month. If an agent decides to telemarket inhouse, ...
https://completemarkets.com/Article/article-post/574/Perpetuation-Planning-Why-How/
...tion. For instance, we recently assisted an agency in a transition that will ...
https://completemarkets.com/Article/article-post/2422/Banks-If-We-Cant-Beat-Em-Should-We-Join-Em/
... many of the agencies that we've assisted since the early 1980s are adamantly ...