Search CompleteMarkets

...y room personnel; dentists and veterinarians and their assistants; and other a...very room personnel; dentists and veterinarians and their assistants; and othe...

... of Gorbachev's family and personal anecdotes about the Reagans. Those intimate letters helped end the Cold War and provide a foundation for the future. The Power of the Pen The power of the pen has risen exponentially in proportion to the increasing techno-focus of today's society. I recently had the opportunity to present a daylong workshop for the Kansas Young Agents Association. I talked about the power of handwritten notes and letters in opening doors and nurturing relationships. About a week later, I received a handwritten thank-you note from one of the attendees. Ironically, this attendee (Richard Gray of Chris-Leef General Agency) was the only one of my generation in attendance, other than myself. I haven't heard a word from the 30-somethings who were there. One of the most powerful letters I've ever received came from our veterinarian about 15 years ago. I still keep and treasure the letter. After much soul-searching, we sought his services to euthanize our dog. He had met every expectation and handled this difficult decision with understanding and empathy. Yet, several days later we received a two-page, handwritten letter from the doctor. He acknowledged the value that "Mac" had brought to our lives, talked about the home we had provided for him, and confirmed the fact that we had made the right decision. He then went on to offer his heart and his ear if we needed to talk about anything related to our grief. I have never experienced that level of compassion and human connectivity from a human medical provider or any other professional service provider. As a young man selling automobiles in an Oldsmobile dealership ...