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In an issue of Corporate Counsel an article entitled It's a Systemic World Out There discusses the EEOC's pursuing large "systemic" cases. For example, in fiscal year 2011 they conducted 580 systemic investigations, filed 84 systemic lawsuits, and settled 35 systemic cases for total $9.6 million. Although your company might not be large enough to be on the EEOC's radar screen, I can tell you that attorneys are also suing small to midsized companies on a class basis. An employee walks into a lawyer's office because they didn't receive their final paycheck, and before you know it they're filing a class-action lawsuit against your company for missed overtime and meal periods. The article provided a few golden nuggets of advice: When responding to an EEOC inquiry, don't use the phrase "pursuant to our consistently applied policy." This only invites a broader request for information. Do not submit more information than is necessary. Conduct your own statistical analysis before submitting data. Do preventative analysis looking for adverse impacts in the hiring, promotion, or termination practices. Validate pre-employment tests. Conduct preventative compensation analysis periodically. Cover all internal analysis with attorney-client privilege. This might be impossible in smaller organizations, but you can certainly retain outside counsel to instruct you on how to conduct such analysis and report back to them. Listen to your employees. As I have always recommended, you should survey your employees, including use of the Employee Compliance Survey that can be found in HR That Works. Invigorate that underutilized internal complaint system. Again, go one step further and ask if there's a problem –don't wait for them to tell you there is one. Stay current with legal trends. This is one reason why HR That Works membership is so valuable. Walk the talk. Are you sensitive to the potential for your practices to cause adverse impacts? Frankly in my experience I can tell you that some business owners could care less about whether a practice causes an adverse impact. All they care about is getting the best employees they can, damn the EEOC. Of course, few companies appreciate a risk until they're hit with it. Finally, the article points out how large corporations can gather the data requested by the EEOC easily because they have such large HRIS systems. However, most companies with less than 500 employees don't have this data readily available, and t collecting it can be an over-burdensome process. This is one reason to make sure that you hire an attorney any time you receive a communication from the EEOC or another regulatory agency.

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You can't eliminate the stress that your employees bring to work - but you can offer them these guidelines to help manage workplace stressors on their own: Prioritize, streamline, delegate, and discard. When facing a task, ask if it's really necessary to do immediately. Break things up. Take two - to three - minute breaks every hour and commit to doing at least one fun thing every day. Make time. Build time into your schedule for creative expression, healthy eating, moderate daily exercise, hanging out with friends, and enjoying nature. Be on time. Build in cushion time between appointments to allow for traffic and the unexpected. Send negativity flying. If a co-worker is on the warpath, visualize an airplane with an ad banner over the person's head, with each negative word floating up into the banner and out of view. Relax and watch what happens. Do mini-meditations or mindful breathing while you're between tasks or in line at the cafeteria. Get essential nutrients. Go beyond vitamins and begin to think about daylight and laughter as integral parts of your daily life. Consider what you're consuming. Sugar, caffeine, and alcohol can increase stress levels. Watch your words. Don't let negative internal chatter and self-recrimination distract and demoralize you. Be kind. Do something nice for a different co-worker every day until it becomes second nature to reduce stress for others. Sleep on it. Sleep deprivation a major culprit in stress is Try to get restful, restorative slumber every night, and watch your stress level decline.