https://completemarkets.com/Pages/Discussion/dtopic/cDXTm7bwwUmkramMARdnrg/How-Reputation-Management-Software-Potentially-Mitigates-E-amp-O-Claims/
...with customers. Decades ago, when agents/brokers had a personal relationship ...nly hurt an agency’s public perception and reputation but damage the morale of the agency and cause the agency to focus on the li...
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