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At 21st Century Management Consulting, we are Agency Consulting and retention experts who specialize in the P&C insurance industry for over 23 years. All of our work is highly customized and high touch. With a retention, referral and cross-selling solution with a 20 year proven track record of producing actionable and measurable results. Agents to the Power of 6! Agents to the Power of 6! will help you deliver one-to-one customized service to your top clients. You will keep your top agents, attract more and win back some former profitable agents with our comprehensive and integrated system. We gather your top agents' unique expectations and thoughts about their relationship with your agency and provide your employees with the highly customized agent-specific data that has been developed by the only experts in the field, with 20 years' experience in the insurance, retention and market research industries. Our system is the only one built on a research-based scientific methodology with a 20 year proven track record that aids us in accurately pinpointing the three to eight reasons why your agents stay or leave. Our copyrighted, unique Agency Consulting Program •Is fast, easy, inexpensive and guaranteed to work. •Increases business 10%-15% within 2 years. •Utilizes a psychographic predictive survey that provides tremendous insight into your clients' decision-making process. •Delivers a guaranteed 50%+ response rate. •Delivers guaranteed results (300% ROI in 18 months). •Provides an electronically managed implementation plan requiring minimal staff time. •Provides data that helps you retain agents and increase the business they place with your company. •Delivers data directly to your management team via our secure and dynamic highly customized Executive Reporting Site. •Our surveys and interviews are all customized for each Agent program.

At 21st Century Management Consulting, we are Client intelligence and retention experts who specialize in the P&C insurance industry for over 23 years. All of our work is highly customized and high touch. Cadillac Program: Clients to The Power of 6! Clients to the Power of 6! Will help you deliver one-to-one customized service to your top clients. You will keep your top clients, attract more and win back some former profitable clients with our comprehensive and integrated system. We gather your top clients' unique expectations and thoughts about their relationship with your agency and provide your employees with the highly customized client-specific data that has been developed by the only experts in the field, with 20 years' experience in the insurance, retention and market research industries. Our system is the only one built on a research-based scientific methodology with a 20 year proven track record that aids us in accurately pinpointing the three to eight reasons why your clients stay, leave, refer others, and cross-buy. Clients to the Power of 6! A retention, cross-selling and referral solution with a 20 year proven track record of producing actionable and measurable results. Our unique, copyrighted Program: •Is fast, easy, inexpensive and guaranteed to work. •Utilizes a psychographic predictive survey that provides tremendous insight into your clients' decision-making process. •Delivers a guaranteed 60% response rate. •Delivers guaranteed results (300% ROI in the first 6 months). •Uncovers your top clients' "hot buttons" that determine retention, referral, and cross-selling opportunities. •Provides an electronically managed implementation plan requiring minimal staff time. •Provides data that makes your current clients SIX times more likely to stay, refer others, and cross-buy. •Works with current, new and former clients as well as personal lines clients and all lines of commercial insurance. •Delivers data directly to your management team via our secure and dynamic highly customized Executive Reporting Site. •Offers employees client-specific data with both strategic and tactical actionable results via a pop-up window on their desktops. •Our surveys and interviews are all customized for each Client program.

Claims Survey System Utilizing psychographic research that we have done over the past 20 years, we are able to interpret the buying behavior of your top clients. We target the clients of your choice by having them participate in answering a psychographic-based survey. The results predict future client behavior. New Client Surveys We have developed a survey for New Clients to give the Agencies we work with an additional competitive advantage by asking the new clients for their precise preferences around communication, delivery, processing, etc. at the beginning of their relationship with the Agency. We will utilize the New Client Survey as a competitive advantage in attracting prospective clients. Current Client Surveys Goal: To obtain Claimants’ feedback about their claim experience, to increase the quality of the Insured’s experience, and to add to Selective’s bottom line. We will survey your current "A" and "B" clients to uncover what they like most about working with your agency. What value-added products are they willing to pay a fee for? We utilize a combination of online surveys and telephone interviews to obtain feedback from all Claimants. This detailed feedback loop allows Selective to make significant and incremental changes to its claims process that will significantly impact its bottom line. We guarantee that Selective will see a 200% ROI within two years.

Our Services ISI is an independent insurance brokerage firm, providing nearly all insurance products with a particular expertise in the area of health insurance. We have been serving the insurance needs of small businesses and individuals for over fourty years throughout Pennsylvania, New Jersey, Delaware, New York, New England, and Florida. ISI represents many quality insurance companies, resulting in numerous choices for the consumer. At ISI, we continuously comparison shop insurance carriers so we can offer you the finest benefits at the lowest premiums. After saving you and your company time and money, by finding the insurance that meets your needs and budget, ISI will administer your plan. Administration Services Renewal Management Competitive Bidding Customized Employee Newsletters and Benefit Updates Administration and Consolidation of Monthly Invoices Online Enrollment One Form Enrollment for all Carriers Claims Processing for all Employees Personal Health Advocate Compliance Reviews Cobra Administration HIPAA Administration Senior Market Advisor Life and Disability Consulting Voluntary Benefit Evaluation And More!

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