library consultants

Articles tagged with library consultants


When Your Customers Come Calling: Don't Undervalue Your Receptionist

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WHEN YOUR CUSTOMERS COME CALLING: DON'T UNDERVALUE YOUR RECEPTIONIST by Judi Newman More...

When Your Customers Come Calling: Telephone Rules For Everyone In The Agency

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WHEN YOUR CUSTOMERS COME CALLING: TELEPHONE RULES FOR EVERYONE IN THE AGENCY by Judi Newman ...

When Your Customers Come Calling: The Right Way And The Wrong Way

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WHEN YOUR CUSTOMERS COME CALLING: THE RIGHT WAY AND THE WRONG WAY by Judi Newman More ...

When Your Customers Come Calling: Voice Mail Etiquette

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WHEN YOUR CUSTOMERS COME CALLING: VOICE MAIL ETIQUETTE by Judi Newman More bus...

When Your Customers Come Calling: Why Telephone Manners Are Important

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WHEN YOUR CUSTOMERS COME CALLING: WHY TELEPHONE MANNERS ARE IMPORTANT by Judi Newman More bus...

White Only!

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WHITE ONLY! by Mike Manes This document by Mike Manes isnt as controversial as you might think, or is it? Without giving anything away, it depends on how you feel about hone...

Who Owns Your Life Business?

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The book of Life/benefits business springing from your P/C business can be as valuable as, or even more valuable than, your P/C book. For this reason alone, identifying who owns that book under all conditions is important.
Two parties might challenge your ownership: Life producers and Life carriers.

Why Accounting Procedures?

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WHY ACCOUNTING PROCEDURES? by Grace Bauer Its time to start thinking about the importance of the accounting department. Accounting plays a critical role in running your ...

Why Buy Insurance From You?

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WHY BUY INSURANCE FROM YOU? by Chris Burand I've asked hundreds, probably even thousands, of agency personnel why people should buy insurance from them. I estimate that 95% answer, 'We pr...

Why Can't We Get Organized Around Here?!

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WHY CAN'T WE GET ORGANIZED AROUND HERE?! by Al Diamond I wouldn't want to count how often we have heard that sad lament from insurance agency principals. The place looks a mess, and the sta...

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