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CompleteMarkets Editor
Articles authored by CompleteMarkets Editor
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RESPONSIBILITIES AND REWARDS OF AGENCY OWNERSHIP by Carol Hammes Not everyone is cut out to be an agency owner. Some of the best producers and service reps either do not want to tak...
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RESPONSIBLE DELEGATION BENEFITS ALL by Emily Huling Lack of communication adversely affects client relationships, employee-to-employee relationships, and the professional development an...
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RESTAURANTS - 'WE CAN DESIGN A SAFETY PROGRAM' 'I KNOW ALL ABOUT THE RESTAURANT BUSINESS' Dear (Customer Name), Everyone knows about the restaurant business - who hasn't eaten in one...
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RESTAURANTS - RESTAURANT SUITS Dear (Customer Name): Do you enjoy scary stories? How about this one: A bartender serves a customer two drinks. The customer leaves in his or her car and is involved i...
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Restaurants and taverns cause more than their fair share of E&O claims. You'd think that insuring these...
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In most agencies today, the total commission of a Personal Lines account will equal or exceed the commission of a Non-exception Commercial account. In this document, Jack Fries asks why you’d pay a CSR more money to handle a lower commission account.
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RETAINING LIFETIME CUSTOMERS by Brenda French At renewal time, customers have one question that they expect their broker to answer: 'What have you done for me lately?' If that question is...
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RETENTION AND RENEWALS: TWO NEW STEPS FOR PRODUCERS AND CSRs by Preston Diamond The higher your agencys referral and renewal rate, the stronger your bottom line. In this docume...
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RETHINKING APPROACHES TO CUSTOMER SERVICE by Jack Fries You can distinguish your customer service from other 'ME TOO' agencies by dividing the paper processing and service functions. Whet...
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RETIREMENT PLANNING CONGRATULATIONS! Dear (Customer Name): You have recently retired after many years of hard work at ( ). Now you're making plans for a new beginning. You've been a valued...