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Entertaining Safety Helps Right the Ship When Things Go Wrong

Lauren Brascetta Lauren Brascetta , 5/14/2014
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Posted by Kevin Topper, VP, Entertainment Programs on 11 March 2014 | 0 Comments

After previewing sections 1 and 2 of Entertaining Safety: The Entertainment Technology Professional’s Guide to Insurance and Risk Management, it is time to provide a snapshot of the third and final section of this brand-new entertainment technology–specific reference guide, “What to Do When Bad Things Happen to Good Entertainment Professionals.”

What steps can you take in advance to help you through a crisis long before one arises? The opening subsection “Being Prepared: What Must Be in Place, Just in Case” informs readers how to update the equipment, assets, and inventory listed under your insurance policies; details how earning Entertainment Technician Certification Program (ETCP) credentials can help reduce risk and lower liability; stresses the need for a comprehensive emergency handbook; and spells out the importance of a clear chain of command that is understood by every worker.

The meat of the section covers the steps for dealing with the situation as it develops:

  •  Call 9-1-1 in the event of an emergency
  • Call other authorities and service providers as necessary (police, restoration companies, etc.)
  • Call your agent to begin the claims process
  • To the extent possible, keep the scene as close to the condition it was in at the time of the incident
  • Be responsive and truthful throughout the process  

It also examines why it is imperative to heed the following instructions:

  • Do not throw away materials that are part of the scene
  • Do not make admissions or provide written statements before a claims person arrives
  • Do not leave town without notifying a claims person and supplying contact information

 This second bullet is particularly important. As Entertaining Safety explains:

“You should not get into subjective details until you have consulted with the claims person after the incident has occurred. Statements such as ‘We’ve been meaning to fix that’ or ‘That’s the third person to slip today’ can have negative ramifications as the claims process unfolds.”

Section 3 continues with an overview of the necessary documentation for an accident, including a breakdown of the pertinent information a witness needs to collect. Before closing with an overview of the insurance claims process itself, the handbook discusses how a good carrier can get you back on your feet.

“Specialty insurers in the entertainment space also have a wide network of venues and vendors that can provide new parts and services for assets that need replacing, and ensure that everything meets the strictest codes and highest standards. Underwriters who are truly experienced in the live event business should be able to point you in the direction of loss control specialists, engineers, and lawyers who can provide professional advice as to how to handle the task at hand and reduce your potential exposure to loss in the future should something go wrong.”

Make sure you have under your thumb all the knowledge you need to set up insurance policies, promote safety in the entertainment workplace, and manage a disaster should one occur. DownloadEntertaining Safety today!

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