Erin Carlson

Director Operations
Get a Quote Contact Me
Follow 34

Profile Created:

November 2011

Birthday:

Gender:

Female

Reputation
?

7427

ErinCarlson

Erin Carlson

Director Operations
ErinCarlson

Follow 34

Summary

Erin Carlson, Director of Operations for INSOMIS Corporation has professional experience including management, customer service, accounting, operations, and human resources since 2002. She earned her Associates Degree in Accounting at University of Phoenix. She is actively involved in the CompleteMarkets support division and is passionate about providing extraordinary service to our customers. In her role as Director of Operations, she has developed and implemented many new initiatives to enhance customer's experience and results for CompleteMarkets clients and users. Erin is constantly seeking creative ways to foster a dynamic learning environment and to promote high quality service and continuous improvement.

Education

Texas A&M University-Corpus Christi
Jan 2002 - Jan 2005 (3 year(s))
Some High School Coursework
Mathematics
Southern New Hampshire University
Jan 2015 - Present (5 year(s) 10 month(s))
Some High School Coursework
Mathematics
University of Phoenix
Jan 2010 - Jan 2012 (2 year(s))
Associate Degree
Accounting

Experience

CompleteMarkets
Oct 2011 - Present (9 year(s) 4 week(s))
Manager
Customer Support Manager
INSOMIS
Oct 2011 - Present (9 year(s) 4 week(s))
Director of Operations
CompleteMarkets Website Development: * UI website mock-ups and supporting documentation for all website changes, products and features * Managing team of software developers * Testing and overseeing deployment of development site and live site * Reporting and managing bugs, feature requests and assigning priorities to all ongoing projects * Project manager Human Resources - * Acting Human Resources Manager * Hiring/Terminating * EDD/Unemployment Compensation Accounting - * A/P - A/R * Processing all incoming contracts * Managing client accounts, managing auto billing clients, overdue client accounts, collection accounts Operations * Working directly with CEO, understanding the company vision and implementing direction.
L2Wireless Sprint/Nextel Indirect Dealer
Mar 2009 - Dec 2009 (9 month(s))
Executive Administrator
Supported an average of 15-20 Sales Reps Maintained company's accounts by inputing all orders, making all account changes, contacting Sprint on customer's behalf. Resolved customer issues, and maintained a superior level of customer service Responsible for maintaining company's website, creating employee reviews, designing and releasing company's monthly newsletters, and monitoring all employee phone lines. Worked side by side with owners of company to work on improvements and designed templates to make work more efficent and productive.
National Alamo Car Rental
Jun 2008 - Feb 2009 (8 month(s))
City Station Manager
Responsible for organizing and managing employees, scheduling, and consistent evaluations Maintained fleet size of over 1000 cars Resolved customer issues, and maintained a superior level of customer service Responsible for maintaining reports, keeping tight schedules according to business needs, and proper growth in company revenue. 6/2007 ­ 06/2008 Loss Prevention Manager
Sears Holding
Jun 2007 - Jun 2008 (1 year)
Loss Prevention Lead
Maintained stores safety and security compliance standards; store audits, internal & external investigations, professional reports, and management of team members. Responsible for all hiring for Loss Prevention department. Responsible for all deadlines, and reports due for store department.

Skills

Management
Customer Service
Sales
Account Management

How Influential Are You?

$1,000 - $5,000
51 - 100
?
0%
0%
0%
0
Sometimes
Never
10

Financial Services

<1M
200000