Lynn Thomas is a dynamic, energetic leader with 28+ years experience in customer experience and retention, with a proven record selling and sustaining more than 480 long-term clients purchasing best-in-class customer retention, loyalty, and experience programs to improve customer and employee retention. Her expertise creating and executing tailored client presentations, and adjusting implementation plans based on relevant information assures client delight. She is skilled at inspiring others to accept change and adopt new behaviors to deliver extraordinary client experiences and has strong leadership and relationship building skills. Lynn connects with people instantly and works as intimately as possible in a corporate setting to empower employees and foster change.
Lynn is a nationally acclaimed, powerful, engaging and dynamic speaker on Client-centric companies and extraordinary Client experiences. She has also been a columnist for Rough Notes and The National Underwriter; authored many articles for numerous industry publications; and, published her second book “Wow! Your Way to Profit” which is an Amazon #1 best-seller.
Lynn’s career started as a tax attorney at Arthur Andersen, where she specialized in trusts and corporations and conducted market research into new tax laws and tax shelters. Later, at Bank of Boston, Lynn worked as a Private Banker and a Change Agent.
Lynn holds a J.D. cum laude from Suffolk University and a B.A. cum laude from Wesleyan University and is a member of the Massachusetts Bar Association.