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Total Service

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CompleteMarkets Editor 4/30/2013 10:38:40 PM

TOTAL SERVICE Dear (Customer Name), Every agent and broker in the insurance industry promises 'good service.' Who wouldn't? We are a service industry, and no one would retain an...

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Trade Secrets: What Are They ...

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CompleteMarkets Editor, Thomas Braniff 4/30/2013 12:00:00 AM

TRADE SECRETS: WHAT ARE THEY AND HOW DO YOU PROTECT THEM? by Thomas M. Braniff, JD, and Roy L. Phillips Its important to identify what can be considered a trade secret...

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Training Tips

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CompleteMarkets Editor, Karen Flaherty 4/30/2013 12:00:00 AM

TRAINING TIPS by Karen Flaherty How to meet the challenges and opportunities of training a new employee. During your career as a CSR, youll be asked (probab...

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Turning Complaints Into Gold Mines

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Lynn Thomas 5/23/2013 12:00:00 AM

TURNING COMPLAINTS INTO GOLD MINES by Lynn Thomas, JD Only one client is more detrimental to your organizations well-being than the dissatisfied one who complains - and that&...

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Understanding Different Cultures Helps Prevent Fraud

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CompleteMarkets Editor 4/30/2013 10:40:33 PM

UNDERSTANDING DIFFERENT CULTURES HELPS PREVENT FRAUD Insurance fraud isn't limited to one geographic location. In fact, the same scams appear 'all over the world, with different flavors,' an...

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Use Cross-Selling To Increase Client Retention

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Lynn Thomas 5/30/2013 12:00:00 AM

USE CROSS-SELLING TO INCREASE CLIENT RETENTION by Lynn Thomas The more products and services your clients buy from you, the closer your relationship with them. In this document, Lynn Th...

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Using Social Media: Proper Planning And Execution Makes It Work

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CompleteMarkets Editor, Curtis Pearsall 4/30/2013 10:44:08 PM

USING SOCIAL MEDIA: PROPER PLANNING AND EXECUTION MAKES IT WORK by Curtis Pearsall Youve probably heard the numbers: the overwhelming majority of Americans use some form of social...

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Valuing Your Customers: Part I

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Jack Burke 4/30/2013 12:00:00 AM

VALUING YOUR CUSTOMERS: PART I by Jack Burke As a person who deals in audio and video, as well as the printed word, Ive always been a bit backward and out-of-sync with my personal ...

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