EVERYBODYS GONE SURFIN by Jon Persky Productivity Issues Internet use in the workplace is both a necessity and a tempting distraction. In a poll commissioned by www.l...

Do customers really want more personal service? The answer may seem obvious, but is it? It's true that there are plenty of complaints-many of them justified-about shopping in stores where sales and service personnel are in short supply and the workers lack training, courtesy, and a desire to be helpful. But is all this a plea for bringing back old-fashioned personal service? It may seem so, but what's actually happening is quite different and far more significant.