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Achieving Success By Defining Service

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CompleteMarkets Editor 4/30/2013 10:38:26 PM
ACHIEVING SUCCESS BY DEFINING SERVICE Sometimes defining a problem goes halfway toward solving it. When warring factions spend months to determine the shape of the table for peace talks, for in...
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Certificates Of Insurance: Best Practices

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CompleteMarkets Editor, Curtis Pearsall 4/30/2013 10:44:08 PM
CERTIFICATES OF INSURANCE: BEST PRACTICES by Curtis Pearsall Certificates of insurance have been around for a long time. So why, after all these years, are they causing such an uproar? At...
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Customer Satisfaction

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CompleteMarkets Editor, Mary Beth Bolen 4/30/2013 12:00:00 AM
CUSTOMER SATISFACTION by Mary Beth Bolen Common wisdom has it that nearly 70% of customers who leave to do business elsewhere do so because the personnel they deal with are indifferent to thei...
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How A Csr Can Ask Clients About Life Insurance

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CompleteMarkets Editor 4/30/2013 10:36:58 PM
HOW A CSR CAN ASK CLIENTS ABOUT LIFE INSURANCE A group of Los Angeles gang members recently were taken rafting on the Colorado river. Street-smart toughs suddenly became timid boys fearful of...
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Keep Control Of The Agency Under Control

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CompleteMarkets Editor, Grace Bauer 4/30/2013 12:00:00 AM
KEEP CONTROL OF THE AGENCY UNDER CONTROL by Grace Bauer In these times, agency principals and owners are working lean. It's difficult to find good help, and agency numbers force com...
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Online Communication: Accentuate The Positive!

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CompleteMarkets Editor, Jack Fries 4/30/2013 12:00:00 AM
ONLINE COMMUNICATION: ACCENTUATE THE POSITIVE! by Jack Fries The catastrophe of September 11 has shaken our nation. What can you do to assuage some of the feelings of fear and anxiety ...
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