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Customer Service: The First Impression

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CompleteMarkets Editor, Skip Hyken 4/30/2013 10:36:58 PM

CUSTOMER SERVICE: THE FIRST IMPRESSION by Skip Hyken It takes eight to 12 good experiences to make up for a single bad impression. To renew the confidence in a customer, yo...

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Forming Richer Client Relationships: The CRM Solution

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CompleteMarkets Editor, Patricia Czech 4/30/2013 12:00:00 AM

FORMING RICHER CLIENT RELATIONSHIPS: THE CRM SOLUTION by Patricia Czech In the shallow end of the pool, the little tykes are splashing around with their water wings. You wade in waist h...

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Suspense System Control

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CompleteMarkets Editor, Mary Beth Bolen 4/30/2013 12:00:00 AM

SUSPENSE SYSTEM CONTROL by Mary Beth Bolen A well-run suspense system means better customer service, more cost-effective operation, and a stronger bottom line. When clients call with ...

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