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Beyond The "Alpha Split": New Ways To Distribute Work Loads

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CompleteMarkets Editor, Raymond Keating 4/30/2013 10:41:34 PM
BEYOND THE 'ALPHA SPLIT': NEW WAYS TO DISTRIBUTE WORK LOADS by Raymond Keating Check out these alternatives to the traditional alpha split of Commercial Lines service. A cus...
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Five Steps To Market Research

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CompleteMarkets Editor, Patricia Czech 4/30/2013 12:00:00 AM
FIVE STEPS TO MARKET RESEARCH by Patricia Berry Patricia Berry offers five market research tactics that can help ...
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New Ways To Distribute Work Loads

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CompleteMarkets Editor 4/30/2013 10:38:27 PM
NEW WAYS TO DISTRIBUTE WORK LOADS A customer's name shouldn't matter when they're calling for assistance! Most CSRs have an assigned section of the alphabet for which they are responsib...
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Planning Client Service Contacts

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CompleteMarkets Editor, Pat Kefauver 1/9/2014 12:00:00 AM
An organized service contact program can build client relationships, ensure accurate protection for clients, and facilitate...
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