Many producers, whether they're involved in agency management or not, depend on CSRs to help maintain their current book and deal with...

STAFF BONUS PLAN by John Jaques Customer Service Representatives (CSRs) have evolved from primarily clerical employees who follow producers' specific directions to today's highl...

TARDINESS - WHAT TO DO WITH THE INHERENTLY TARDY? by Al Diamond Although you want everyone to be at work on time, yo...

This four-part article offers a step-by-step, comprehensive plan for growing your agency’s business.