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Walking The Talk: When An Agency’s Service Standards Fail

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Al Diamond , CompleteMarkets Editor 4/30/2013 12:00:00 AM

WALKING THE TALK: WHEN AN AGENCYS SERVICE STANDARDS FAIL by Al Diamond Every agent with whom we speak tells us that their primary product is service. The agency provides such a high leve...

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Why Businesses Lose Customers

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CompleteMarkets Editor 4/30/2013 10:38:55 PM

WHY BUSINESSES LOSE CUSTOMERS After a 40-year career as an automobile dealer, Martin Bury wrote of his experiences in the book The Automobile Dealer (Damascus Publishing, Gresham, OR). A...

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client losses

Walking The Talk: When An Agency’s Service Standards Fail

Why Businesses Lose Customers