BOOSTING EMPLOYEE MORALE ELECTRONICALLY by Jack Burke Everyone seems to be concentrating on the needs of their clients lately but how about your employees? Are you usin...

FRONT-LINE EMPLOYEES: CRITICAL TO SUCCESS by Emily Huling CSRs can make or break your retention rate. In this document, Emily Huling discusses the proper methods for hiring, tra...

GIRAFFES, EGGS, FROGS, AND OTHER MANAGEMENT STRATEGIES by Emily Huling Bringing out the best in employees takes creativity. A successful boss treats customers and employees ...